Jessica J Tomesco, Registered Nurse
Clifton,NJ
Summary
Empowered, adaptable, and collaborative leader with significant experience in developing positive team morale, and improving client satisfaction through solutions based thinking and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/ Special Projects
Catholic Book Publishing Co.
06.2020 - Current
- Oversee operations of customer service department and staff of 5 + employees
- Training and process improvement implementation
- Sales and marketing analysis activities as needed
- Implemented project management techniques to overcome obstacles and increase team productivity
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Coached employees through day-to-day work and complex problems
Assistant Manager
The Gap
06.2018 - 12.2019
- Ridgewood, NJ- acting roles in Nanuet NY, Woodcliff Lake NJ
- Performed in multiple locations- up to 4M in volume with staff of up to 30 employees to deliver consistent positive sales comps of up to 20%, and exceed company loyalty program goals up to 50% over prev year
- Acted as Leader on Duty, monitoring KPI's, assigning goals and stepping in to alleviate difficult customer situations, which led to consistent customer survey scores in the 80th percentile
- Supported various stores with visual merchandising projects within the district to ensure successful corporate visits that were featured in company-wide publications
- Coached to develop skills of 5 newly hired Specialists
- Led new product floor sets and merchandising moves and guided 10 visual direct reports
- Supervised shipments and marketing changes.
Education
Associate - Applied Science, Nursing
Passaic County Community College
Passaic, NJ05.2023
Skills
- Customer Service
- Team Leadership
- Fundamental Nursing skills
- Interpersonal Communication
- Time management
- Critical/ solution-based thinking
- Scheduling and Budgeting
- Training and Development
Clinical Rotations
Medical/Surgical Orthopedic Unit: St Joseph's University Hospital, Paterson, NJ Fall 2021
Medical/Surgical Unit : St. Mary's General Hospital , Passaic, NJ Spring 2022
Psychiatric Unit: St Joseph's University Hospital, Paterson, NJ Spring 2022
Pediatric, Mother/Baby, Labor and Delivery Units: St Joseph's University Hospital, Paterson, NJ Fall 2022
Medical/Surgical Neuro unit: St Joseph's University Hospital, Paterson, NJ Spring 2023
Accomplishments
- Achieved continuous personal growth in each organization
- Recruited, hired and trained +20 employees, several of which became management
Affiliations
-NSNA- member- 2023
-ANA – student member -2023
Certification
-American Heart Association (AHA) Basic Life Support (BLS)
Certified, through 5/2023
Timeline
Customer Service Supervisor/ Special Projects
Catholic Book Publishing Co.
06.2020 - Current
Assistant Manager
The Gap
06.2018 - 12.2019
Associate - Applied Science, Nursing
Passaic County Community College