JESSICA JACKSON
New Orleans,LA
Summary
Dynamic professional with extensive experience in event planning, customer service, and program management. Demonstrated success in increasing client and stakeholder engagement through strategic partnerships. Expertise in recruitment and onboarding processes, contributing to the development of high-performing teams.
Overview
9
9
years of professional experience
Work History
Senior Student Employment Coordinator
Tulane University
New Orleans, LA
05.2024 - Current
- Coordinate biannual job fairs, boosting student engagement, and career opportunities..
- Foster campus partnerships to align roles with academic goals, enhancing recruitment outcomes.
- Guide students and hiring managers, providing resources for skill and career development.
- Oversee staff and student employees, ensuring the efficient operation of the employment office.
Student Student Employment Coordinator
Tulane University
New Orleans, LA
03.2022 - 05.2024
- Coordinated student hiring, enhancing career opportunities and departmental partnerships.
- Lead HR presentations for new student hires, improving onboarding efficiency and understanding.
- Planned job fairs and recognition events, boosting student engagement and visibility.
- Facilitated training sessions, ensuring compliance and skill development for student workers.
Raptor Guide
Happy Raptor Distillery
New Orleans, LA
09.2022 - 04.2024
- Guided visitors through distillery tours, sharing production insights and history.
- Facilitated tastings, educating guests on various spirits and flavor profiles.
- Assisted in event planning, coordinating logistics for special occasions and private tours.
- Collaborated with team members to maintain cleanliness and organization of tour areas.
Head Innkeeper
Auld Sweet Olive Bed and Breakfast
New Orleans, LA
09.2019 - 03.2024
- Manage 24/7 guest services, ensuring seamless check-in/out and personalized recommendations.
- Supervised maintenance and housekeeping, enhancing property upkeep and guest satisfaction.
- Achieved 41 five-star reviews, maintaining a perfect rating on TripAdvisor.
- Developed and executed marketing strategies, boosting online presence and guest engagement.
Program Representative
University of California, Irvine Division of Continuing Education
Irvine, CA
10.2017 - 07.2019
- Guided enrollment for 400+ students in online courses quarterly, enhancing student experience.
- Supported 25 international students in accelerated programs, boosting engagement.
- Led design of 3 programs, collaborating to improve course interaction.
- Assisted in instructor recruitment and training, ensuring effective teaching.
International Student Affairs Specialist
University of California, Irvine Division of Continuing Education
Irvine, CA
03.2017 - 10.2017
- Processed international student applications and fees, ensuring accuracy and timely updates.
- Assisted students with inquiries and payment handling, enhancing service satisfaction.
Education
BACHELORS OF ARTS - ART HISTORY
Furman University
Greenville, SCSkills
- Event planning and coordination
- Staff supervision and operations
- Recruitment and HR onboarding
- Guest services management
- Program design collaboration
- Client inquiry and payment support
- Office operations management
- Workshop facilitation
- Customer relationship management
Timeline
Senior Student Employment Coordinator
Tulane University
05.2024 - Current
Raptor Guide
Happy Raptor Distillery
09.2022 - 04.2024
Student Student Employment Coordinator
Tulane University
03.2022 - 05.2024
Head Innkeeper
Auld Sweet Olive Bed and Breakfast
09.2019 - 03.2024
Program Representative
University of California, Irvine Division of Continuing Education
10.2017 - 07.2019
International Student Affairs Specialist
University of California, Irvine Division of Continuing Education
03.2017 - 10.2017
BACHELORS OF ARTS - ART HISTORY
Furman University