Jessica Johnson
Murfreesboro,TN
Summary
Dynamic and results-driven sales and business strategist with over 10 years of experience driving healthcare solutions, client engagement, and team performance. Proven expertise in managing large-scale accounts, fostering cross-functional collaboration, and navigating complex clinical and operational environments. Adept at leveraging data-driven insights and multi-channel strategies to deliver patient-centric solutions and optimize healthcare outcomes. A trusted advisor and problem-solver committed to delivering business growth while prioritizing the needs of providers and patients.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
HCA Healthcare
Nashville, TN
01.2022 - Current
- Lead the development and enhancement of Timpani, an AI-powered scheduling and solver solution created in partnership with Palantir to optimize workforce efficiency across 186 hospitals and 2,400 ambulatory sites, impacting over 35,000 employees
- Drive system scalability and UI improvements to enhance accessibility and operational efficiency
- Ensure seamless implementation by spearheading User Acceptance Testing (UAT), issue resolution, and stakeholder negotiations between business and technical teams
- Developed and scaled a web-based scheduling platform that incorporates AI-driven business rules and statistical metrics to streamline clinical staffing
- Enhanced accessibility by leading the development of a mobile version based on user feedback and engagement metrics, improving usability and data collection for AI refinement
- Optimized department-specific workflows by tailoring scheduling solutions to meet unique operational needs across multiple service lines
- Drove continuous improvement by analyzing user metrics and feedback to implement system enhancements and boost adoption
- Championed business priorities by identifying and assessing solutions to address operational challenges and improve efficiency
- Strengthened cross-functional collaboration by aligning business needs with technical development, ensuring alignment across stakeholders
- Minimized disruptions by evaluating the impact of requirement changes and proactively addressing risks
Senior Manager, Vendor Enrollment
Comdata
Nashville, TN
08.2019 - 08.2021
- Enhanced efficiency by identifying and implementing process improvements, including user case submissions in Salesforce to improve caller productivity and data analysis
- Elevated team morale and fostered a positive work environment by restructuring departmental operations
- Optimized collaboration across Sales, Project Implementation, and Operations teams to meet scope, quality, scheduling, and requirement targets
- Led a team of 20+ callers and four campaign advisors, executing strategic initiatives under senior and executive leadership direction
- Reduced backlog by 3.6 weeks through continuous performance analysis and process optimization
- Increased campaign effectiveness by defining KPIs, tracking performance, and identifying areas for improvement
- Motivated teams to exceed performance metrics, ensuring high levels of engagement and productivity
- Strengthened cross-functional collaboration to meet project deadlines and drive campaign success
- Leveraged customer insights to develop innovative features, products, and engagement strategies
- Ensured strict adherence to sales, finance, and legal policies while maintaining operational excellence
- Cultivated an open-communication culture that empowered teams to thrive and achieve business objectives
Client Project Manager
CIOX Health
Phoenix, AZ
02.2019 - 08.2019
Senior Team Lead, Inside Sales – Lead Generator (Biopharma & Forensics)
AEGIS Sciences Corporation
Nashville, TN
01.2014 - 12.2018
- Led strategic sales initiatives and process improvements, overseeing a 50-member team across inside sales, healthcare, forensic, and biopharma client services
- Partnered with executive leadership to analyze sales metrics, optimize client engagement, and implement innovative solutions
- Spearheaded the development of Order Aegis, a self-service client supply ordering tool, in collaboration with DarkStar, significantly enhancing operational efficiency and client experience
- Developed and launched Order Aegis, streamlining client supply ordering, reducing email requests by 57% and phone calls by 24%
- Collaborated cross-functionally to integrate new department needs, ensuring seamless adaptation to acquisitions and evolving client requirements
- Served as SME for troubleshooting and user support, enhancing client adoption and satisfaction
- Strengthened client relationships, managing a portfolio of 500 accounts, optimizing engagement and retention strategies
- Acted as a key stakeholder in companywide initiatives, representing the VP in assessing new projects and organizational changes
- Resolved complex account challenges, providing strategic solutions for both internal and external stakeholders
- Increased market presence and revenue, managing full-cycle sales within biopharma and forensic markets to support client acquisition and retention
- Drove sales team performance, ensuring 10,000 cold calls per month and achieving an average of 50 scheduled appointments
Team Lead, Forensics Market Segment
AEGIS Sciences Corporation
Nashville, TN
01.2013 - 12.2014
- Cultivated strong relationships and provided exceptional service to a portfolio of 500+ internal and external clients, including NASCAR, Big 10, IndyCar, WWE, LifePoint Hospitals, Nissan, and Bridgestone, driving client satisfaction and retention
- Led and mentored a team of 15, providing ongoing training to support the success of Workplace, Sports, and Medical Examiner clients
- Drove $5M increase in annual revenue by implementing strategies that expanded sales opportunities within the forensics market
- Identified and improved invoicing processes, generating an additional $500K in annual revenue through operational enhancements
Education
Bachelor of Science - Interdisciplinary Studies
Middle Tennessee State University
Murfreesboro, TN12.2018
Skills
- Strategic Territory Planning
- Key Account Management
- Clinical Sales Strategy
- Sales Process Optimization
- Data-Driven Decision Making
- Innovation & Growth
- Customer-Centric Strategies
- Team Leadership and Motivation
- Strategic Planning & Execution
- Performance Analysis & Reporting
Timeline
Senior Business Analyst
HCA Healthcare
01.2022 - Current
Senior Manager, Vendor Enrollment
Comdata
08.2019 - 08.2021
Client Project Manager
CIOX Health
02.2019 - 08.2019
Senior Team Lead, Inside Sales – Lead Generator (Biopharma & Forensics)
AEGIS Sciences Corporation
01.2014 - 12.2018
Team Lead, Forensics Market Segment
AEGIS Sciences Corporation
01.2013 - 12.2014
Bachelor of Science - Interdisciplinary Studies
Middle Tennessee State University
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