Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Johnson

Jessica Johnson

Murfreesboro,TN

Summary

Dynamic and results-driven sales and business strategist with over 10 years of experience driving healthcare solutions, client engagement, and team performance. Proven expertise in managing large-scale accounts, fostering cross-functional collaboration, and navigating complex clinical and operational environments. Adept at leveraging data-driven insights and multi-channel strategies to deliver patient-centric solutions and optimize healthcare outcomes. A trusted advisor and problem-solver committed to delivering business growth while prioritizing the needs of providers and patients.

Overview

12
12
years of professional experience

Work History

Senior Business Analyst

HCA Healthcare
01.2022 - Current
  • Lead the development and enhancement of Timpani, an AI-powered scheduling and solver solution created in partnership with Palantir to optimize workforce efficiency across 186 hospitals and 2,400 ambulatory sites, impacting over 35,000 employees
  • Drive system scalability and UI improvements to enhance accessibility and operational efficiency
  • Ensure seamless implementation by spearheading User Acceptance Testing (UAT), issue resolution, and stakeholder negotiations between business and technical teams
  • Developed and scaled a web-based scheduling platform that incorporates AI-driven business rules and statistical metrics to streamline clinical staffing
  • Enhanced accessibility by leading the development of a mobile version based on user feedback and engagement metrics, improving usability and data collection for AI refinement
  • Optimized department-specific workflows by tailoring scheduling solutions to meet unique operational needs across multiple service lines
  • Drove continuous improvement by analyzing user metrics and feedback to implement system enhancements and boost adoption
  • Championed business priorities by identifying and assessing solutions to address operational challenges and improve efficiency
  • Strengthened cross-functional collaboration by aligning business needs with technical development, ensuring alignment across stakeholders
  • Minimized disruptions by evaluating the impact of requirement changes and proactively addressing risks

Senior Manager, Vendor Enrollment

Comdata
08.2019 - 08.2021
  • Enhanced efficiency by identifying and implementing process improvements, including user case submissions in Salesforce to improve caller productivity and data analysis
  • Elevated team morale and fostered a positive work environment by restructuring departmental operations
  • Optimized collaboration across Sales, Project Implementation, and Operations teams to meet scope, quality, scheduling, and requirement targets
  • Led a team of 20+ callers and four campaign advisors, executing strategic initiatives under senior and executive leadership direction
  • Reduced backlog by 3.6 weeks through continuous performance analysis and process optimization
  • Increased campaign effectiveness by defining KPIs, tracking performance, and identifying areas for improvement
  • Motivated teams to exceed performance metrics, ensuring high levels of engagement and productivity
  • Strengthened cross-functional collaboration to meet project deadlines and drive campaign success
  • Leveraged customer insights to develop innovative features, products, and engagement strategies
  • Ensured strict adherence to sales, finance, and legal policies while maintaining operational excellence
  • Cultivated an open-communication culture that empowered teams to thrive and achieve business objectives

Client Project Manager

CIOX Health
02.2019 - 08.2019

Senior Team Lead, Inside Sales – Lead Generator (Biopharma & Forensics)

AEGIS Sciences Corporation
01.2014 - 12.2018
  • Led strategic sales initiatives and process improvements, overseeing a 50-member team across inside sales, healthcare, forensic, and biopharma client services
  • Partnered with executive leadership to analyze sales metrics, optimize client engagement, and implement innovative solutions
  • Spearheaded the development of Order Aegis, a self-service client supply ordering tool, in collaboration with DarkStar, significantly enhancing operational efficiency and client experience
  • Developed and launched Order Aegis, streamlining client supply ordering, reducing email requests by 57% and phone calls by 24%
  • Collaborated cross-functionally to integrate new department needs, ensuring seamless adaptation to acquisitions and evolving client requirements
  • Served as SME for troubleshooting and user support, enhancing client adoption and satisfaction
  • Strengthened client relationships, managing a portfolio of 500 accounts, optimizing engagement and retention strategies
  • Acted as a key stakeholder in companywide initiatives, representing the VP in assessing new projects and organizational changes
  • Resolved complex account challenges, providing strategic solutions for both internal and external stakeholders
  • Increased market presence and revenue, managing full-cycle sales within biopharma and forensic markets to support client acquisition and retention
  • Drove sales team performance, ensuring 10,000 cold calls per month and achieving an average of 50 scheduled appointments

Team Lead, Forensics Market Segment

AEGIS Sciences Corporation
01.2013 - 12.2014
  • Cultivated strong relationships and provided exceptional service to a portfolio of 500+ internal and external clients, including NASCAR, Big 10, IndyCar, WWE, LifePoint Hospitals, Nissan, and Bridgestone, driving client satisfaction and retention
  • Led and mentored a team of 15, providing ongoing training to support the success of Workplace, Sports, and Medical Examiner clients
  • Drove $5M increase in annual revenue by implementing strategies that expanded sales opportunities within the forensics market
  • Identified and improved invoicing processes, generating an additional $500K in annual revenue through operational enhancements

Education

Bachelor of Science - Interdisciplinary Studies

Middle Tennessee State University
Murfreesboro, TN
12.2018

Skills

  • Strategic Territory Planning
  • Key Account Management
  • Clinical Sales Strategy
  • Sales Process Optimization
  • Data-Driven Decision Making
  • Innovation & Growth
  • Customer-Centric Strategies
  • Team Leadership and Motivation
  • Strategic Planning & Execution
  • Performance Analysis & Reporting

Timeline

Senior Business Analyst

HCA Healthcare
01.2022 - Current

Senior Manager, Vendor Enrollment

Comdata
08.2019 - 08.2021

Client Project Manager

CIOX Health
02.2019 - 08.2019

Senior Team Lead, Inside Sales – Lead Generator (Biopharma & Forensics)

AEGIS Sciences Corporation
01.2014 - 12.2018

Team Lead, Forensics Market Segment

AEGIS Sciences Corporation
01.2013 - 12.2014

Bachelor of Science - Interdisciplinary Studies

Middle Tennessee State University

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Jessica Johnson