Jessica Juarez
San Jose,California
Summary
Experienced administrative and customer service professional with a strong background in front desk operations, workplace services, security, and guest relations. Skilled in managing high-volume environments, coordinating visitor access, maintaining accurate records, resolving concerns and communicating effectively with employees, clients, vendors and guests. Known for being friendly, organized, adaptable, dependable and committed to providing professional and welcoming service.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Receptionist
Ebay
San Jose, CA
03.2023 - 08.2026
- Managed daily front desk operations, welcoming employees, guests, vendors, and VIP visitors in a professional and friendly manner.
- Coordinated visitor registration and check-in, including pre-registration, identification verification, badge printing, temporary badges, and access-related requests.
- Supported large group arrivals, meetings, and special events by coordinating guest lists, signage, access and arrival logistics,
- Coordinated communication between departments, streamlining internal processes and enhancing information flow.
- Developed and maintained filing systems for confidential documents, ensuring compliance with company policies.
- Trained new reception staff on procedures and customer service standards, fostering a supportive work environment.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
Site Protection Officer
Securitas Security Services USA
San Jose, CA
01.2021 - 03.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Participated in staff meetings, special events and professional development activities.
- Administered CPR or first aid on individuals while waiting for emergency medical responders to arrive.
- Developed improved training methods with focus on public safety and officer awareness.
Education
Silicon Valley Adult Education
760 Hillsdale Ave05.2022
Bachelor of Science - Criminology
San Jose State University
San Jose, CA05.2029
Associate of Arts - Psychology
Mission College
Santa Clara, CA05.2027
Skills
- Workplace Safety
- Front Desk & Reception Operations
- Visitor & Access Management
- Customer & Guest Relations
- Badge & Credential Management
- Problem-solving
- Effective Communication
- Security Awareness
- Access Control
- Conflict resolution & De-escalation
Languages
English
Spanish
Timeline
Receptionist
Ebay
03.2023 - 08.2026
Site Protection Officer
Securitas Security Services USA
01.2021 - 03.2023
Silicon Valley Adult Education
Bachelor of Science - Criminology
San Jose State University
Associate of Arts - Psychology
Mission College