Jessica K Walters
Mount Vernon,WA
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 25 years of experience in sales.
Overview
24
24
years of professional experience
Work History
Territory Manager Specialist - Seattle Region
Reynolds American Inc
10.2019 - Current
- Developed and monitored sales representative goals and performance to drive territory goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed over 150 accounts within the Mount Vernon territory.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Senior Training Manager of Delivery
AT&T Mobility
03.2010 - 02.2018
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed training programs and development paths for managers and supervisors.
Advanced Technical Support Team Manager
AT&T Mobility
04.2009 - 03.2010
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Webmaster and Designer
Ponzani's Decorating With Brenda
09.2008 - 04.2009
- Developed technical solutions required to accommodate specific user-facing assets
- Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
- Took and edited photographs to use in digital publications, websites and social media.
Direction Desk Coordinator
Harry & David Corp.
09.2003 - 01.2008
- Oversaw the telephone system to answer and coordinate call traffic between multiple centers.
- Responsible for up to 6,000 agents during peak season and 250 agents in the off season.
- Worked in a fast-paced environment, consistently multi-tasking to achieve company goals.
- Assisted in scheduling and staffing according to customer call volume and projected call trends.
Senior Team Manager/Instructor
Harry & David Corp.
11.1998 - 08.2003
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
Education
Bachelor of Fine Arts - Printmaking, Graphic Design, Photography
Ohio University
Athens, OH08.1999
Skills
- Client Base Retention
- Learning Strategies
- Complex Problem-Solving
- Business Management
- Goals and Performance
- Time Management
Timeline
Territory Manager Specialist - Seattle Region
Reynolds American Inc
10.2019 - Current
Senior Training Manager of Delivery
AT&T Mobility
03.2010 - 02.2018
Advanced Technical Support Team Manager
AT&T Mobility
04.2009 - 03.2010
Webmaster and Designer
Ponzani's Decorating With Brenda
09.2008 - 04.2009
Direction Desk Coordinator
Harry & David Corp.
09.2003 - 01.2008
Senior Team Manager/Instructor
Harry & David Corp.
11.1998 - 08.2003
Bachelor of Fine Arts - Printmaking, Graphic Design, Photography
Ohio University
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