Jessica L. Holland
Ovalo,TX
Summary
Certified Clinical Medical Assistant with 6+ years of experience supporting providers in urgent care and specialty settings. Skilled in patient communication, EMR documentation, care coordination, and administrative workflows. Seeking a remote medical assistant role where strong organizational, multitasking, and patient support skills can improve virtual care delivery.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Lab Technician
Department of Veterans Affairs
Abilene, TX
01.2024 - Current
- Applied advanced knowledge of clinical science to perform venipuncture and prepare patients for a variety of diagnostic tests.
- Worked closely with facility and laboratory computers systems, CPRS and VistA to accession specimens and retrieve results.
- Recognized abnormalities and brought them to the attention of the appropriate Medical/Health Care Provider.
- Utilized phone and face to face communication with all levels of clinical, clerical and administrative staff and Veteran customers.
- Obtained release forms as per policy and assisted patients, visitors, and others with requesting information.
- Provided guidance or referral for special assistance.
- Delivered exceptional service by treating customers, veterans, their representatives, visitors, and VA staff with courtesy and respect.
Medical Assistant
Hendrick Urgent Care
Abilene, TX
02.2023 - 02.2024
- Facilitated medical procedures by collaborating with healthcare providers.
- Monitored and documented patient vital signs to ensure accurate health assessments.
- Utilized EHR system to streamline patient data management.
- Executed vaccine administration procedures to ensure public health and safety.
- Assisted in patient intake and room assignments. Supported triage processes to prioritize patient care. Collaborated with healthcare teams to facilitate efficient patient flow.
- Executed collection and processing of lab specimens with precision.
- Conducted comprehensive occupational medicine testing to support workplace wellness initiatives.
- Achieved DOT drug and BAT certification to ensure compliance with industry regulations.
- Conducted laboratory testing to ensure accuracy and reliability of results.
- Assisted in initiating IVs for patients. Supported healthcare teams in maintaining patient comfort during procedures. Collaborated with staff to ensure timely completion of tasks.
- Oversaw application of casting and splinting procedures to enhance patient outcomes. Coordinated with medical staff to implement best practices in immobilization. Developed patient education materials on cast and splint care to promote recovery.
Medical Assistant
CommunityMed Urgent Care
Wichita Falls, TX
02.2022 - 02.2023
- Supported patient intake by verifying medical histories and processing insurance information.
- Assisted healthcare providers during examinations by preparing necessary instruments and equipment.
- Administered vaccinations and performed basic laboratory tests, ensuring adherence to safety protocols.
- Educated patients on treatment plans, medication usage, and preventive care strategies effectively.
- Maintained accurate electronic health records, ensuring data integrity and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
DSK Arrythmia Services
Wichita Falls, TX
10.2019 - 02.2022
- Conducted thorough checks of patient vitals, focusing on accuracy and consistency.
- Conducted electrocardiograms to evaluate heart function and assist in clinical decision-making.
- Coordinated and executed referral and insurance approval workflows to enhance operational efficiency.
- Utilized EMR systems to support patient data management. Assisted in navigating Epic software for efficient record-keeping. Contributed to team efforts in maintaining accurate electronic health records.
- Facilitated ordering of patient tests to support effective treatment planning and patient care.
- Executed genetic screening protocols to ensure accurate results and patient safety.
- Performed Holter monitor applications, adhering to protocols for optimal data collection and patient comfort.
- Oversaw prescription refill operations to enhance patient satisfaction. Coordinated with pharmacy staff to streamline medication management processes. Fostered relationships with healthcare providers to optimize prescription accuracy and efficiency.
- Coordinated scheduling, correspondence, and documentation to support team productivity.
Education
Certificate - Medical Assisting CCMA
National Health Career Association
01-2020
Certificate - CCMA
Wichita Falls Medical Assistant School
Wichita Falls, TX01-2019
Skills
Remote & Administrative Skills:
Patient Scheduling
Insurance Verification
Referral Coordination
EMR/EHR Documentation (Epic, RXNT, Xperity, CPRS)
Phone Triage
Patient Intake
Prescription Refill Processing
Data Entry
Care Coordination
Telehealth Support
Remote Tools:
Microsoft Teams Zoom Google Workspace Multi-line Phone Systems
Clinical Skills:
Vital Signs EKG Phlebotomy Injections & Vaccinations
POC Testing Specimen Collection IV Therapy Wound Care
Timeline
Medical Assistant/Lab Technician
Department of Veterans Affairs
01.2024 - Current
Medical Assistant
Hendrick Urgent Care
02.2023 - 02.2024
Medical Assistant
CommunityMed Urgent Care
02.2022 - 02.2023
Medical Assistant
DSK Arrythmia Services
10.2019 - 02.2022
Certificate - Medical Assisting CCMA
National Health Career Association
Certificate - CCMA
Wichita Falls Medical Assistant School