Jessica L. Ramirez
Security
Las Vegas,NV
Summary
Effectively conducting and directing order of business. Highly skilled in providing information regarding safety. Professional accurate analytical work proficiency with emphasis in Customer Service and Project Management Effective diplomacy skills associated with cultural, spiritual, emotional needs Strong and accurate critical thinking for problem resolution
Overview
11
11
years of professional experience
Work History
Security Manager
Aria Resort & Casino Las Vegas
Las Vegas, Nevada
04.2022 - Current
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed improved training methods with focus on public safety and officer awareness.
- Maintained data management and storage systems to protect data from compromise.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Assistant Security Manager
Mandalay Bay Resort and Casino
Las Vegas, NV
02.2020 - 04.2022
- Reviewed and analyzed safety and security programs and proposed revisions and innovations.
- Developed contingency plans to formulate response and procedures for emergency situations.
- Maintaining OSHA, safety guidelines, CPR/AED and defensive tactics every quarter and two years
- Responsible in handling 80-90 officers per shift, maintaining the casino floor
- Accountable for officers’ well-being to make sure they are giving great customer service
Security Officer
Park MGM
Las Vegas, NV
04.2018 - 02.2020
- Responsible for visual deterrent, intervene and respond to all levels of security and potential emergency needs
- Responsible for patrolling and monitoring all areas of the property, including the exterior with various forms of transportation modes
- Accountable for excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees
- Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/AED response simulation as a condition of employment.
Client Representative/Field Trainer
Top Golf Las
Vegas Las Vegas, NV
04.2016 - 04.2018
- Responsible in handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Ensure proper recommendation for potential products or services to management by collecting customer information and analyzing customer needs
- Provide staff training for new systems application and delivery of services.
Fountian Worker (Barista)
New York-New York Hotel & Casino
Las Vegas, Nevada
12.2013 - 12.2015
- Maintained café cleanliness, including cleaning tables, maintaining condiment bar, and removing trash
- Responsible for Performing all support tasks such as cleaning cases and equipment, and restocking display cases
- Built professional relationships with cliental to ensure and provide quality performance.
Lead Lifeguard
New York-New York Hotel & Casino
Las Vegas, Nevada
04.2013 - 11.2013
- Provided close supervision of all lifeguards including training, oversight, and evaluations
- Ensured that first aid was provided properly in emergencies
- Effectively dealt with stressful and emergency situations.
Assistant Manager
Cici’s Pizza
Las Vegas, Nevada
08.2011 - 02.2013
- Properly managed all store costs to maximize store profitability and achieve margin budgets
- Responsible for cross-merchandising products which led to increased margins and sales of numerous product groups
- Opened and closed the store according to safety guidelines of the company.
Education
General Studies
Rancho High School
Skills
Microsoft Office Suite 10-16 – (Excel, PowerPoint & Word)undefined
Timeline
Security Manager
Aria Resort & Casino Las Vegas
04.2022 - Current
Assistant Security Manager
Mandalay Bay Resort and Casino
02.2020 - 04.2022
Security Officer
Park MGM
04.2018 - 02.2020
Client Representative/Field Trainer
Top Golf Las
04.2016 - 04.2018
Fountian Worker (Barista)
New York-New York Hotel & Casino
12.2013 - 12.2015
Lead Lifeguard
New York-New York Hotel & Casino
04.2013 - 11.2013
Assistant Manager
Cici’s Pizza
08.2011 - 02.2013
General Studies
Rancho High School
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