Accomplished Lead Teller with expertise in cash handling, customer relationship management, and compliance. Proven track record in cross-selling bank products and achieving sales goals.
Overview
23
23
years of professional experience
Work History
Lead Teller
WesBanco
Frankfort, Kentucky
03.2023 - Current
Supervised daily operations of teller line and ensured smooth workflow.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
Collaborated with management to implement new procedures for efficiency.
Monitored compliance with banking regulations and internal policies consistently.
Teller Supervisor
PNC
Frankfort, KY
09.2003 - 12.2016
Supervised daily operations of teller team to ensure efficient service delivery.
Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
Trained new tellers on bank policies and customer service protocols.
Conducted regular audits of cash drawers to ensure accuracy and security measures.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.