Jessica Lanae Orias
Frankfort,KY
Summary
Accomplished Lead Teller with expertise in cash handling, customer relationship management, and compliance. Proven track record in cross-selling bank products and achieving sales goals.
Overview
23
23
years of professional experience
Work History
Lead Teller
WesBanco
Frankfort, Kentucky
03.2023 - Current
- Supervised daily operations of teller line and ensured smooth workflow.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Collaborated with management to implement new procedures for efficiency.
- Monitored compliance with banking regulations and internal policies consistently.
Teller Supervisor
PNC
Frankfort, KY
09.2003 - 12.2016
- Supervised daily operations of teller team to ensure efficient service delivery.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Trained new tellers on bank policies and customer service protocols.
- Conducted regular audits of cash drawers to ensure accuracy and security measures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
Education
Bachelor of Arts - Business Administration
Midway College
Midway, KY05-2023
High School Diploma -
Louisville Male High School
Louisville, KY05-1999
Skills
- Cash handling
- Cash management
- Cross-selling and upselling
- Product sales
- Customer relationship management
- Daily operations support
- Team leadership
- Audit procedures
Timeline
Lead Teller
WesBanco
03.2023 - Current
Teller Supervisor
PNC
09.2003 - 12.2016
Bachelor of Arts - Business Administration
Midway College
High School Diploma -
Louisville Male High School