Jessica Lowery
Indianapolis,IN
Summary
Proven leader in property management with a strong track record of consistently exceeding delinquency goals and sales quotas. Skilled in revenue management and resident relations, with extensive experience training and developing leasing staff to maximize performance and achieve organizational targets. A dedicated communicator and problem-solver, focused on enhancing resident and employee satisfaction, efficiency, and streamlining daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
The Ardizzone Group
Indianapolis, IN
09.2023 - Current
- Supported daily operations of the property by assisting the Community Manager in overseeing leasing, resident relations, maintenance, and financial activities.
- Contributed to budget planning and monitoring monthly by providing accurate data on property performance, ensuring wise allocation of resources.
- Prepared and processed final account statements for tenants, ensuring accuracy in billing and deductions
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Provided leadership, guidance, and support to staff members with training weekly.
- Processed resident payments, managed deposit ledgers, and coordinated fee waivers or adjustments based on company policies and tenant requests.
Leasing Captain
The Ardizzone Group
Indianapolis
04.2021 - 05.2022
- Trained leasing professionals on selling, regulatory requirements, company policies, and office procedures.
- Monitored the performance of individual leasing agents and coached on successful strategies.
- Collaborated with maintenance teams to address property upkeep, enhancing the overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Greeted prospects/residents, showed apartments, and prepared leases.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
Leasing Consultant
The Ardizzone Group
Indianapolis
08.2019 - 04.2021
- Contributed to high occupancy rates by effectively showing available units and promptly following up on leads.
- Demonstrated a strong commitment to company values by consistently delivering results that aligned with organizational goals and objectives.
- Participated in ongoing professional development opportunities to enhance knowledge and skills within the leasing industry.
- Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Distributed and followed up on tenant renewal notices.
Skills
- Expertise in Onesite, Lead2Lease, Knock, EliseAI, and ThatKey
- Employee development
- Daily operations management
- Resident relations
- Financial budgeting and reporting
- Tenant and eviction laws
- Payment processing
- Customer service and relationship building
- Meticulous and detail-oriented
- Cultural sensitivity and inclusivity
Certification
- Certified Apartment Leasing Professional (CALP) – National Apartment Association
Timeline
Assistant Community Manager
The Ardizzone Group
09.2023 - Current
Leasing Captain
The Ardizzone Group
04.2021 - 05.2022
Leasing Consultant
The Ardizzone Group
08.2019 - 04.2021