Jessica M. Johnson
Las Vegas,NV
Summary
Enthusiastic individual willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
Work History
FC Associate 1
Amazon Fulfilment Center
Las Vegas, NV
08.2021 - Current
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Read and analyzed work orders to verify consistency with merchandise information.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Tracked production and quality control systems to proactively identify deficiencies.
Member Service Representative
Sitel
Las Vegas, NV
02.2021 - 06.2021
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
Security Officer
Custom Security Services
Las Vegas, NV
01.2020 - 04.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Permitted entry with escort for approved persons into secure locations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Al Medication Aide/ Caregiver, Avista Senior Living
Avista Senior Living
Mesa , AZ
09.2016 - 10.2019
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept digital records of patient details, medications, billing and other activities.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Increased medication and medical terminology knowledge through research and continuing education.
- Administered medications to patients and remained vigilant for negative side effects.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Worked independently with minimal supervision.
Evs Associate
Banner Desert Medical Center
Mesa, AZ
09.2017 - 12.2017
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Implemented extra protections during seasons with higher risks of infections such as flu.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Caregiver
I.H.S.S
Moreno Valley, CA
05.2014 - 07.2016
- To provide personal care, such as feeding and bathing; household tasks such as laundry, shopping, meal preparation and light housecleaning;
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Education
Bachelor Of Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHCertificate -
Korman Phramacy
Mesa, AZ02.2016
Skills
- Customer and Call Response
- Verbal and Written Communication
- Product Packaging
- Inventory Recordkeeping
- Customer Service
- Microsoft Office
- Strong Attention to Detail
- Proficient in Microsoft Office
- Order Fulfillment
- Payment Processing
- Reliable and Responsible
- Motivated Team Player
Timeline
FC Associate 1
Amazon Fulfilment Center
08.2021 - Current
Member Service Representative
Sitel
02.2021 - 06.2021
Security Officer
Custom Security Services
01.2020 - 04.2020
Evs Associate
Banner Desert Medical Center
09.2017 - 12.2017
Al Medication Aide/ Caregiver, Avista Senior Living
Avista Senior Living
09.2016 - 10.2019
Caregiver
I.H.S.S
05.2014 - 07.2016
Bachelor Of Administration - Human Resources Management
Southern New Hampshire University
Certificate -
Korman Phramacy