Jessica M. Lauer
Elk Mound,WI
Summary
Dynamic Strategic Project Manager with U.S. Bank, excelling in project management and stakeholder engagement. Proven track record in implementing healthcare solutions, enhancing revenue cycles, and achieving over $962K in revenue. Adept at fostering client relationships and leading teams to optimize operational efficiency and compliance in health information management.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Strategic Project Manager, Assistant Vice President
U.S. Bank Treasury Client OnBoarding and Servicing
11.2012 - Current
- Lead the implementation of Treasury Management healthcare product solutions for both receivables and payables clients.
- Manage the full project lifecycle from initiation and implementation through transition to ongoing support.
- Partner with healthcare organizations to design, implement, and optimize payment and remittance workflows, helping improve efficiency, reconciliation processes, and revenue cycle performance.
- Build strong relationships with clients, business partners, and internal stakeholders while providing consultative support and timely issue resolution.
- Led cross payments pilot project for client engagement., Executed successful implementation of key project deliverables., Revenue exceeded $962K (2025)
- Collaborated on building activities to foster team collaboration and morale., Fun Fridays, (2024-current)
- Served as board member for Women of Twin Cities to advocate for women's initiatives., Women of Twin Cities (Business Resources Group) Dec. 2019 – Dec. 2021
- Acted as ambassador for Women of SE Wisconsin to represent and support women's interests., Women of SE Wisconsin (Business Resource Group) April 2018 – Dec. 2019
Adjunct Instructor
Chippewa Valley Technical College
Eau Claire, Wisconsin
08.2021 - 07.2024
- Instructor for the Medical Terminology course for students pursuing healthcare careers
- Developed engaging course materials for diverse student populations.
- Facilitated interactive classroom discussions to enhance student learning.
- Evaluated student performance through assignments and exams.
Information Services/Health Information Management Supervisor
Community Health Partnership, Inc.
Eau Claire, Wisconsin
06.2011 - 11.2012
- Supervised a diverse team consisting of HIM, Help Desk, and Technical Support Specialists.
- Managed functions within HIM department (release of information, document imaging, coding, lab analysis, transcription) and Help Desk/Technical Support areas to ensure operational efficiency.
- Proficient with all HIPAA (privacy and security) rules and regulations.
- Maintained policies and procedures for continuous quality improvement, enhancing HIM/IT department operations.
- Assisted in annual budget planning and monitored expenditures to align with departmental financial goals.
- Endorsed provider/member continuity, accurate database information, and the ability to optimize reimbursement.
- Participated in EMR implementation projects for Allscripts and OnBase, focusing on system integration.
- Facilitated direct EMR access with Mayo Clinic Health System (resulted in 156k cost savings per year)
- Implemented electronic data interface (HL7 – Health Level Seven)
Director of Health Information Management and IT
Lakeside Health, LLC/Benedictine Health System
Chippewa Falls, Wisconsin
08.2003 - 11.2005
- Directed and managed the planning, development, and maintenance of the clinical records and health information systems.
- Supervised HIM employees to enhance team performance and ensure compliance with health information standards.
- Managed various departmental projects to streamline operations and improve service delivery.
- Prepared organization for HIPAA compliancy
- Served as liaison to Privacy Officer, facilitating communication and compliance efforts.
- Oversaw professional practice and corporate quality assurance standards.
- Participated in numerous facility committees to contribute to policy development and improvement initiatives.
- Proficient in the areas of: ICD-9-CM coding, release of information, admission/discharge process, chart auditing, abstracting, and knowledgeable of the reimbursement structure.
- Expert user with Achieve MATRIX (EHR) system – lead trainer
Health Information Management (HIM) Supervisor
Lakeside Health, LLC/Benedictine Health System
Chippewa Falls, Wisconsin
07.2001 - 08.2003
Medical Records Technician
Lakeside Health, LLC/Benedictine Health System
Chippewa Falls, Wisconsin
12.1998 - 07.2001
Education
Practice Workflow & Information Management Redesign Specialist Certificate -
Milwaukee Area Technical College
Milwaukee, WISupervisory Management Certificate -
University of Wisconsin–Eau Claire
Eau Claire, WIAssociate degree - Health Information Technology
Chippewa Valley Technical College
Eau Claire, WISkills
- Healthcare project delivery
- Project management
- Healthcare technology and information systems
- Strategic planning
- Stakeholder engagement
- Customer relationship management
- Team leadership
- Problem solving
Certification
- Project Management Professional (PMP)
- Certified Healthcare Technology Specialist – Practice Workflow (CHTS-PW)
- Registered Health Information Technician (RHIT)
Leadership Awards Honors
- Gold Shield Award, U.S. Bank, Successful Implementation Cross Payment Pilot Program, 2025
- Advisory Board Member, Chippewa Valley Technical College, HIM Program, 2013-2014
- Completed Practice Workflow Certificate Program with 4.0 GPA
- Active member of Western Wisconsin Health Information Management Association (WWHIMA), Served as Vice President for two-year term
- Employee of the Year, Lakeside Health, LLC
- Graduated with Honors, HIT Program
Timeline
Adjunct Instructor
Chippewa Valley Technical College
08.2021 - 07.2024
Strategic Project Manager, Assistant Vice President
U.S. Bank Treasury Client OnBoarding and Servicing
11.2012 - Current
Information Services/Health Information Management Supervisor
Community Health Partnership, Inc.
06.2011 - 11.2012
Director of Health Information Management and IT
Lakeside Health, LLC/Benedictine Health System
08.2003 - 11.2005
Health Information Management (HIM) Supervisor
Lakeside Health, LLC/Benedictine Health System
07.2001 - 08.2003
Medical Records Technician
Lakeside Health, LLC/Benedictine Health System
12.1998 - 07.2001
Practice Workflow & Information Management Redesign Specialist Certificate -
Milwaukee Area Technical College
Supervisory Management Certificate -
University of Wisconsin–Eau Claire
Associate degree - Health Information Technology
Chippewa Valley Technical College