JESSICA M. LOPEZ
Anaheim,CA
Summary
Dynamic professional with extensive experience at Costco Warehouse, excelling in member service and payment processing. Recognized for achieving membership milestones and enhancing member satisfaction through effective problem-solving and team collaboration. Bilingual in English and Spanish, adept at data management and training new hires to foster a productive work environment.
Overview
4
4
years of professional experience
Work History
MEMBERSHIP
COSTCO WAREHOUSE
FOUNTAIN VALLEY , CA
10.2023 - Current
- Received a certificate of achievement for becoming a member of the million dollar club
- Assisted with members requests and answered questions to improve satisfaction.
- Processed payments for memberships using a variety of payment methods.
- Maintained confidentiality when dealing with sensitive membership information.
- Attended trade shows and conferences representing the organization's membership program.
- Created new member accounts by entering data into computer systems accurately and efficiently.
- Assisted in developing promotional campaigns such as on-site to increase membership numbers.
- Provided support for the development of marketing campaigns targeting potential members.
- Performed data entry tasks to update member profiles in database systems.
- Canvassing/Outside Marketing and assisted with the preparation of promotional materials such as flyers, brochures, and mailers for distribution to prospective members.
- Maintained up-to-date knowledge of all products, services, and special offers available to members.
- Resolved member complaints in a timely manner while providing excellent member service.
- Generated benchmarks on membership activity and sales performance.
- Greeted members and ascertained purpose of visit, issuing day passes and directing to appropriate departments
- Explained daily processes and procedures to new hires, promoting better understanding of job duties.
CASHIER ASSITANT
COSTCO WAREHOUSE
FOUNTAIN VALLEY, CA
10.2021 - Current
- Assisted with price changes on the sales floor
- Checked out members quickly but accurately ensuring all items are scanned properly.
- Processed members transactions accurately and efficiently.
- Organized clothing and blocked down other areas to maintain orderly appearance of the warehouse
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Assisted with members requests and answered questions to improve satisfaction.
- Greeted members promptly and responded to questions.
- Interacted politely with members to promote quality service during checkout.
- Built and maintained productive relationships with employees.
Skills
- Member service
- Payment processing
- Data entry
- Training new hires
- Team collaboration
- Product knowledge
- Organizational skills
- Problem-solving
- Bilingual English and Spanish
- Data management
Timeline
MEMBERSHIP
COSTCO WAREHOUSE
10.2023 - Current
CASHIER ASSITANT
COSTCO WAREHOUSE
10.2021 - Current