Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tyanne Nelson

Tyanne Nelson

Romney,WV

Summary

Professional advisor with deep understanding of member needs and advisory best practices. Known for delivering impactful member solutions and improving overall satisfaction through effective problem-solving. Reliable team collaborator, adaptable to changing environments, with strong focus on achieving results and fostering positive member experiences.

Overview

5
5
years of professional experience

Work History

Member Advisor II

SECU of MD
07.2022 - Current
  • Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
  • Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
  • Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
  • Participated in community events to build brand awareness and strengthen connections with local organizations.
  • Collaborated with team members to achieve branch goals and improve overall performance.
  • Built strong relationships with members, resulting in increased loyalty and referrals.

Member Service Representative

WEPCO Federal Credit Union
10.2020 - 07.2022
  • Processed member transactions promptly, minimizing wait times.
  • Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Education

Bachelor of Science - Human Resource Management

Western Governors University
Salt Lake City, UT
01-2027

Skills

  • Goal-oriented mindset
  • Member service
  • Relationship building
  • Document processing
  • Member education
  • Service recommendations
  • Member account management
  • Teamwork and collaboration
  • Reliability
  • Microsoft office

Accomplishments

  • Achieved 100% member experience score for two consecutive quarters - 2024
  • Recognized as a top performer for business partner referrals in Q2 -2025

Timeline

Member Advisor II

SECU of MD
07.2022 - Current

Member Service Representative

WEPCO Federal Credit Union
10.2020 - 07.2022

Bachelor of Science - Human Resource Management

Western Governors University

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