Imani Love
Jackson
Summary
I put my all into everything I commit myself to because I do not like to fail. I recently completed a Gallup Strengths course test (an American multinational analytics and advisory company founded in 1935), and my top five strengths were:
1. Woo (I love meeting new people and making a connection.)
2. Positivity
3. Arranger (organizes and uses resources for maximum productivity).
4. Achiever
5. Relator (enjoys close relationships with others as well as finding deep satisfaction in working hard with friends to achieve a goal.)
All five strengths describe me perfectly as an employee, friend, family member, and individual. I am an honorable person, and I strive to find ways to become a better version of myself.
Overview
9
9
years of professional experience
Work History
Member Advisor II
True Community Credit Union
Jackson
01.2021 - Current
- Received and processed member transactions, including deposits, withdrawals, loan payments, and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior and handled it in a professional manner.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Handled member complaints in an efficient and courteous manner.
- Maintained confidentiality of all customer records and information according to company policies.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Trained, evaluated, and managed disciplinary actions for employees when needed.
- Resolved member complaints promptly and efficiently, while maintaining high levels of member service.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Resolved member complaints quickly and efficiently in order to maintain positive relationships with members.
- Maintained confidentiality of all member records and information according to company policies.
- Reported any operational issues or system problems that occurred during shift promptly.
- Cross-sold additional credit union products when applicable, to meet member needs.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Researched complex issues related to accounts or services provided by the organization.
- Attended training sessions regularly to stay updated on changes in company policies and procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Responded promptly to emails.
- Participated in team meetings to discuss member service strategies and goals.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Interacted with underwriters, appraisers, and title companies during the processing of a loan application.
- Made new accounts for people seeking membership.
- I looked over personal reports to avoid fraud or unreliable people.
- Counseled members on debt management and repayment plans.
- Fixed errors, cleaned, and managed cash recyclers.
- Built relationships with people.
Customer Service Representative
Anesthesia Business Consultants
Jackson
12.2019 - 11.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Waitress
JR's Hometown Grill and Pub
Brooklyn
07.2016 - 12.2019
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Assisted in seating guests at tables or booths.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Performed basic math calculations.
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Cleaned tables efficiently.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Onsted High School
Onsted05-2020
Skills
- Relationship building
- Training and coaching
- Goal-oriented mindset
- Customer service
- Data analysis
- Record keeping
- Operational efficiency
- Teamwork
- Transaction processing
- Fraud detection
- Security protocols
- Complaint resolution
- Product knowledge
- Conflict management
- Training and coaching
- Cash handling
Timeline
Member Advisor II
True Community Credit Union
01.2021 - Current
Customer Service Representative
Anesthesia Business Consultants
12.2019 - 11.2020
Waitress
JR's Hometown Grill and Pub
07.2016 - 12.2019
High School Diploma -
Onsted High School