Ku'ulei-Aloha Lani Collins
Ridgefield,WA
Summary
Member-focused banking professional with experience in relationship management, financial services, account opening, transaction processing, and member/client education. Recognized for building trusted relationships, delivering exceptional service, and helping members achieve their financial goals. Strong background in customer service, cash handling, compliance, problem-solving, and team leadership.
Overview
8
8
years of professional experience
Work History
Member Advisor II
IQ Credit Union
01.2025 - 03.2026
- Provided exceptional member service, addressing inquiries and resolving issues efficiently.
- Educated members on financial products, enhancing understanding and engagement.
- Assisted in processing loan applications, ensuring compliance with credit union policies.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Bar Manager
3 Sheets at the Harbor
07.2023 - 09.2025
- Led a team of bartenders and servers to deliver exceptional customer service and maintain high standards of quality and consistency in beverage preparation
- Proficient in creating a wide variety of cocktails and mixed drinks to meet individual customer preferences
- Demonstrated excellent communication and customer service skills by providing attentive and friendly service to guests
Relationship Banker
Bank of America
10.2022 - 01.2025
- Educate and assist with conducting transactions through self-service resources, such as mobile banking and ATM's
- Accurately and efficiently processing transactions for clients as needed
- Building relationships with clients to meet their finanical goals
- Manages financial center traffic, appointments, and outbound calls effectively
Bar Manager
Main Event Sports Bar & Grill
08.2018 - 07.2023
- Find, implement, and hone new processes and strategies to raise bar efficiency and service quality
- Focus on maintaining a positive, collaborative work culture for a 10 person team
- Trained new hires to prepare drinks properly and keep bar area clean and organized
Bartender
La Provence Vancouver
09.2021 - 09.2022
- Trained new hires to prepare drinks properly and keep bar area clean and organized
- Demonstrated a strong sense of urgency and ability to serve multiple customers at once
- Demonstrated excellent communication and customer service skills by providing attentive and friendly service to guests
Education
Highschool diploma -
Skyview High School
Vancouver, WA07.2013
Skills
- Efficiency
- Financial acumen
- Relationship building
- Product sales
- Client education
- Adaptability
- Problem Solving
- Exceptional communication
Timeline
Member Advisor II
IQ Credit Union
01.2025 - 03.2026
Bar Manager
3 Sheets at the Harbor
07.2023 - 09.2025
Relationship Banker
Bank of America
10.2022 - 01.2025
Bartender
La Provence Vancouver
09.2021 - 09.2022
Bar Manager
Main Event Sports Bar & Grill
08.2018 - 07.2023
Highschool diploma -
Skyview High School