TYANNE NELSON
Romney
Summary
Motivated professional transitioning into the HR field with a strong background in small business operations and customer relations. Adept at managing multiple priorities in fast-paced environments and eager to apply foundational knowledge of HR functions and organizational behavior to support a growing team.
Overview
5
5
years of professional experience
Work History
Member Advisor II
SECU of MD
LaVale, MD
07.2022 - 01.2026
- Cultivated member relationships, boosting loyalty and exceeding referral targets.
- Facilitated financial literacy workshops to empower members with best practices.
- Streamlined account access and efficiency by driving the adoption of digital self-service tools.
- Ensured operational excellence by maintaining strict adherence to regulatory compliance and ethical management standards.
- Strengthened brand visibility through active community engagement and initiatives.
Member Service Representative
WEPCO Federal Credit Union
LaVale, MD
10.2020 - 07.2022
- Mentored new staff to foster a high-performing team environment.
- Executed accurate account transactions and applications while ensuring strict regulatory compliance.
- Drove member loyalty and engagement by resolving complex inquiries and educating members on financial products.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT11-2027
Skills
- Exceptional communication
- Goal-oriented mindset
- Training and coaching
- Client retention strategies
- Relationship building
- Complaint handling
Accomplishments
- Maintained a 98% Member Experience Score consecutively from 2023–2025.
- Ranked as Top Performer in Business Partner Referrals for five quarters (2024–2025)
Timeline
Member Advisor II
SECU of MD
07.2022 - 01.2026
Member Service Representative
WEPCO Federal Credit Union
10.2020 - 07.2022
Bachelor of Science - Human Resource Management
Western Governors University