Summary
Overview
Work History
Skills
Timeline
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Jessica Mae Morley

Orlando,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where strong hospitality skills and positive attitude will make a difference.

Overview

15
15
years of professional experience

Work History

Club Level Concierge

Walt Disney World Resort
09.2024 - Current
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Flight Attendant

Southwest Airlines
01.2016 - 04.2024
  • Delivered onboard customer service including food and beverage service.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Flight Attendant

ExpressJet Airlines
01.2012 - 01.2016
  • Conducted all cabin related responsibilities alone due to only Flight Attendant on board
  • Ensured all passenger safety
  • Managed meal and beverage service for entire cabin all on my own

Server

La Parrilla Mexican Restaurant
01.2010 - 01.2012
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Answered questions about menu items, ingredients, and pricing.

Skills

  • Customer Service
  • Emergency Response Coordination
  • Public Speaking
  • Cultural Awareness
  • Public interaction
  • Guest Services
  • Food and beverage preparation
  • Conflict Mediation
  • Crew Coordination
  • Relationship Management
  • Strong Work Ethic

Timeline

Club Level Concierge

Walt Disney World Resort
09.2024 - Current

Flight Attendant

Southwest Airlines
01.2016 - 04.2024

Flight Attendant

ExpressJet Airlines
01.2012 - 01.2016

Server

La Parrilla Mexican Restaurant
01.2010 - 01.2012
Jessica Mae Morley