Jessica Mae Morley
Orlando,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where strong hospitality skills and positive attitude will make a difference.
Overview
15
15
years of professional experience
Work History
Club Level Concierge
Walt Disney World Resort
Lake Buena Vista, FL
09.2024 - Current
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Flight Attendant
Southwest Airlines
Orlando
01.2016 - 04.2024
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Flight Attendant
ExpressJet Airlines
Chicago
01.2012 - 01.2016
- Conducted all cabin related responsibilities alone due to only Flight Attendant on board
- Ensured all passenger safety
- Managed meal and beverage service for entire cabin all on my own
Server
La Parrilla Mexican Restaurant
Fayetteville, GA
01.2010 - 01.2012
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
Skills
- Customer Service
- Emergency Response Coordination
- Public Speaking
- Cultural Awareness
- Public interaction
- Guest Services
- Food and beverage preparation
- Conflict Mediation
- Crew Coordination
- Relationship Management
- Strong Work Ethic
Timeline
Club Level Concierge
Walt Disney World Resort
09.2024 - Current
Flight Attendant
Southwest Airlines
01.2016 - 04.2024
Flight Attendant
ExpressJet Airlines
01.2012 - 01.2016
Server
La Parrilla Mexican Restaurant
01.2010 - 01.2012