Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Hooton

Davenport,FL

Summary

Dynamic and enthusiastic Vanderbilt University graduate with a passion for storytelling and creating magical experiences. Currently thriving as a Cast Member at Disney World, embodying the spirit of imagination and excellence. Possesses a keen intellect, coupled with a rapid learning ability and a deep eagerness to delve into the world of Walt Disney Imagineering. Seeking to transition into a career where creativity, innovation, and immersive storytelling converge to bring joy and wonder to audiences worldwide.

Overview

7
7
years of professional experience

Work History

Club Level Concierge

The Walt Disney Company
Lake Buena Vista, FL
03.2024 - Current
  • Delivered exceptional service to every Guest through active engagement, effective listening and well-developed interpersonal skills.
  • Greeted and welcomed Guests to the club, providing excellent customer service.
  • Performed opening and closing duties including restocking supplies, cleaning work areas.
  • Created rapport with new and returning patrons to foster Guest satisfaction.

Club Level Concierge (Disney College Program)

The Walt Disney Company
Lake Buena Vista, FL
01.2023 - 01.2024
  • Demonstrated and retained extensive knowledge about Walt Disney World.
  • Assured each Guests' visit was magical by sharing the story of Disney's Polynesian Village Resort and embodying the spirit of Aloha.
  • Practiced effective communication skills and confidence in creative thinking and problem solving to ensure high-quality Guest experiences and recovery.
  • Assisted with check-in and check-out procedures and mastered the suite of Guest Service software.
  • Trained in multiple roles including Resort Concierge, Club Level Concierge, Runner and Club Level Lounge hostess.

Executive Intern

Mitchell Dechter And Associates
Nashville, TN
01.2019 - 01.2022
  • Assisted with project management duties such as ordering supplies and tracking progress of projects.
  • Provided support during installation process by coordinating deliveries and ensuring quality standards were met.
  • Developed a library of resources such as catalogs from vendors and suppliers to assist with product selection.
  • Worked closely with contractors throughout each phase of the project from conceptualization through completion.
  • Collaborated with other members of the design team on ideas related to interior decorating schemes.

Seasonal Sales Assosicate

Kate Spade
Nashville, TN
11.2020 - 03.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Used product knowledge to suggest items to match client needs.
  • Consistently met sales goals and developed strong client relationships.

Honor Council Representative

Southern Methodist University
Dallas, TX
08.2017 - 04.2018
  • Elected representative of the freshman class tasked with monitoring compliance with the academic honor code.
  • Required outstanding personal integrity, character, and ability to make impartial and well-informed decisions.
  • Presided over honor code violation hearings and deliberated with fellow council members to render decisions based upon the honor code.

Education

Bachelor of Arts - English

Vanderbilt University
Nashville, TN
12-2022

Skills

  • Guest relations
  • Strong interpersonal skills
  • Proficient in Mandarin Chinese
  • Cultural Awareness
  • Public speaking
  • Leadership
  • Writing
  • International perspective

Accomplishments

  • Selected as one of ten students to be apart of the inaugural class of the Vanderbilt Law Immersion Program.
  • Sewanee: The University of the South Book Award recipient.
  • Wattpad book award recipient for receiving over 3 million views on my online writings.
  • Outstanding Spokesperson Award at the YMCA Tennessee Youth and Government conference.

Timeline

Club Level Concierge

The Walt Disney Company
03.2024 - Current

Club Level Concierge (Disney College Program)

The Walt Disney Company
01.2023 - 01.2024

Seasonal Sales Assosicate

Kate Spade
11.2020 - 03.2021

Executive Intern

Mitchell Dechter And Associates
01.2019 - 01.2022

Honor Council Representative

Southern Methodist University
08.2017 - 04.2018

Bachelor of Arts - English

Vanderbilt University

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Sarah Hooton