Jessica Duran
Las Vegas,NV
Summary
Results-driven professional with strong skills in effective communication and conflict resolution. Proven track record in customer relationship management, enhancing customer retention, and streamlining administrative processes.
Overview
25
25
years of professional experience
Work History
FC Associate
Amazon
Las Vegas, Nevada
12.2021 - Current
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Processed returns according to company policies and procedures.
- Collaborated with team members to ensure order accuracy and timely fulfillment.
- Fostered effective teamwork with production and transport staff to enhance collaboration.
- Maintained health and safety compliance, contributing to a safer workplace environment.
- Resolved complex issues by applying strong problem-solving skills in challenging situations.
Human Resources Assistant
North Las Vegas Care Center
Las Vegas, Nevada
07.2016 - 08.2018
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Coordinated onboarding of new employees to ensure adherence to company policies and smooth transition into roles.
- Led orientation sessions for new hires, detailing documentation processes to streamline onboarding experience.
- Coordinated training sessions and scheduled orientation for new hires.
- Liaised between staff and management to clarify HR policies and address employee inquiries.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Conducted employment verification and background investigation to facilitate hiring process.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Director of Marketing
Jose's Mexican Food
Yucaipa, California
06.2001 - 05.2003
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Executed comprehensive marketing plans that significantly increased brand exposure, customer traffic, and sales.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
- Identified opportunities for new business partnerships or other growth initiatives.
- Collaborated with customers to tailor marketing offerings and strategies that aligned with their business needs.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
Education
Diploma - Dental Assistant
Anthem Institute
Las Vegas, NV01-2013
High School Diploma -
Washington Indpendant Study High School
Colton, CA06-1997
Skills
- Customer relationship management
- Customer retention
- Administrative support
- Data entry
- Office administration
- Health and safety standards
- Conflict resolution
- Effective communication
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
Problem Resolver Award awarded for demonstrating Leadership Principles: Deliver Results, Insist on the Highest Standards
Timeline
FC Associate
Amazon
12.2021 - Current
Human Resources Assistant
North Las Vegas Care Center
07.2016 - 08.2018
Director of Marketing
Jose's Mexican Food
06.2001 - 05.2003
Diploma - Dental Assistant
Anthem Institute
High School Diploma -
Washington Indpendant Study High School