Hi, I’m
Jessica Sallie
Visalia
Summary
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
10
years of professional experience
1
Certification
Work History
Chukchansi Gold Resort
Lead Server
04.2023 - 04.2025
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Chukchansi Gold Resort
Bartender Cashier/Restaurant Hostess
07.2021 - 04.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Chukchansi Gold Resort
Cashier Trainer
10.2018 - 09.2020
Job overview
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Participated in store inventory counts, helping to maintain accurate stock levels.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Tachi Palace Hotel & Casino
Cashier/ Server
08.2016 - 03.2018
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Adapted to new venues working wherever needed to cover shifts including large banquet parties.
Khols Department Store
Sales Associate (Seasonal)
10.2015 - 12.2015
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Lemoore High SchoolLemoore, CA
High School Diploma
06-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Employee training and development
- Conflict management
- POS system operations
- Customer service
- Organization and efficiency
- Willingness to learn
Certification
- Certified Trainer, Chukchansi Gold Resort - 2023-2025
Timeline
Lead Server
Chukchansi Gold Resort
04.2023 - 04.2025
Bartender Cashier/Restaurant Hostess
Chukchansi Gold Resort
07.2021 - 04.2023
Cashier Trainer
Chukchansi Gold Resort
10.2018 - 09.2020
Cashier/ Server
Tachi Palace Hotel & Casino
08.2016 - 03.2018
Sales Associate (Seasonal)
Khols Department Store
10.2015 - 12.2015
Lemoore High School
High School Diploma
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