JESSICA SANTIAGO
Old Bridge,NJ
Summary
Bilingual (English/Spanish) Import / Exports Logistics Coordinator professional with 9+ years of experience in diverse office/logistics/3PL environments. An enthusiastic, self-motivated support professional with strong secretarial, communication and technical skills background. Able to learn fast and requiring little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Expertise in managing logistics, optimizing workflows, and ensuring timely deliveries. Seeking to transition into new field, bringing track record of improving efficiency and reducing operational costs.
Overview
7
7
years of professional experience
Work History
Import Coordinator
Geodis USA
11.2022 - Current
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Accurately input shipment details into company's system using Cargowise
- Evaluated supplier performance regularly, providing feedback to drive improvements in quality and service levels.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Streamlined import processes by implementing efficient tracking and documentation systems.
Export Logistics Coordinator
Green Worldwide Shipping
12.2021 - 07.2022
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
EXPORTS LOGISTICS COORDINATOR
JF HILLEBRAND INC
03.2019 - 06.2021
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Generated all documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Tracked orders and notified customers of status or potential delays.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Produced weekly status reports detailing logistic operations and problems.
LOGISTICS COORDINATOR/CUSTOMER SERVICE REP
BARRETT DISTRIBUTION SOMERSET NJ
08.2017 - 03.2019
- Maintained up-to-date knowledge of product and service changes.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Responded proactively and positively to rapid change.
- Developed, updated and organized Synapps databases to handle customer and order data.
- Cross-trained and provided back up for customer service managers.
- Optimized customer support by establishing collaborative service environment.
- Processed all invoices each and mailed documentation to clients.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Handled domestic and international customers in fast-paced office setting in coordination with solid team of 5 customer service associates.
- Answered average of 150-300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Paralegal Studies
Brookdale Community College
Lincroft, NJ06.2026
Skills
- Work Delegation and Tracking
- Specification Writing
- Attention to Detail
- Schedule Coordination
- Problem Solving
- Verbal and Written Communication
- Service Agreement Coordination
- Critical Thinking
- Time Management
- Strategic Planning
- Transportation Planning
- Administrative Management
Languages
Spanish
Full Professional
References
Peter Rosato - Greenworld Wide Shipping - Branch Manager
Dominique Santori - Geodis USA - Operations Key Account Manager
Timeline
Import Coordinator
Geodis USA
11.2022 - Current
Export Logistics Coordinator
Green Worldwide Shipping
12.2021 - 07.2022
EXPORTS LOGISTICS COORDINATOR
JF HILLEBRAND INC
03.2019 - 06.2021
LOGISTICS COORDINATOR/CUSTOMER SERVICE REP
BARRETT DISTRIBUTION SOMERSET NJ
08.2017 - 03.2019
Associate of Arts - Paralegal Studies
Brookdale Community College
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