Mahendra Narine
Queens,NY
Summary
Dynamic leader with a proven track record at Geodis USA, excelling in operations management and team leadership. Mastered complex problem-solving, enhancing warehouse efficiency and staff development. Achieved significant improvements in customer satisfaction and operational compliance, demonstrating exceptional verbal and written communication skills.
Overview
12
12
years of professional experience
Work History
Gateway Manager
Geodis USA
05.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Actively manage the P&L of Gateway
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Effectively manage the performance of the airfreight team and support the team leadership as necessary.
- Ensure all gateway activities are carried out in compliance with company guidelines or governmental regulations.
- Negotiate local Ad-Hoc pricing when required with air carriers and ground carriers to ensure max GP generation and optimal service levels.
- Ensure the timely breakdown of Import consols and the oversight of export build up to ensure maximum capacity utilization and GR generation.
- Optimize allotments and drive consolidation benefit in the Gateway
- Procure local handling subcontractors for the Gateway, with the aim of optimizing procurement cost
- Participate in the global Air Freight sourcing process
- Maintain, develop and cultivate local relationship with carriers with other vendors
- Ensure that rates are made available in the Internal Rate Portal through Pricing
- Using a detailed scorecard approach to ensure Airline, and other direct vendor service levels are met and exceeded, and facility operating cost is line with Budget.
- Work closely with other gateways and stations to deliver a high level of service to our customers and maximum GP generation.
- Conduct regular reviews with staff to appraise performance, productivity, and contributions to the team.
- Establish relationship with customer in North America and abroad; participate in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
- Actively working closely with Head of Publishing for USA, UK & Asia to submit reports and rates.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Attend Annual Event in Germany and United Kingdom and address any customer concerns and secure new business.
- Oversee CCSF operations
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Promoted brand at industry events and through ongoing networking efforts.
Air Export Agent
Bollore Logistics
03.2022 - 05.2022
- Arrange and execute Aircraft on ground (AOG's) shipment for various high visibility client.
- Coordinate weekly consolidations
- Planned and execute General Cargo
- DG certified
- Customer service
Account Representative
Geodis USA
09.2016 - 03.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Manage and maintain proper compliance with US government (TSA)
- Pricing strategy - produced customized pricing for multiple regions and accounts.
- Engages in technical discussions with potential clients, demonstrations and presentation
- Coordinate with customers and overseas agent to meet on time delivery.
- Set up and updated customer accounts with interactions, payments and personal information.
Air Export Agent
Geodis USA
06.2015 - 09.2016
- Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
Account Clerk
Geodis USA
07.2012 - 07.2015
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Maintains database by entering new and updated customer and account information
- Purges files to eliminate duplication of data
- Establishes entry priorities
- Assist in clerical general office duties
Lab Operator
Amneal Pharmaceuticals
03.2012 - 07.2012
- Advanced quality assurance by performing routine checks on lab instruments and monitoring control samples for accuracy.
- Maintained precise records of experiments, ensuring data integrity and facilitating accurate reporting of results.
- Assured compliance with regulatory requirements through careful adherence to guidelines in all aspects of lab operations.
Education
Networking / Security Administration - Information Technology
ACE Institute of Technology
New York, NY12.2016
GED -
Skeldon Line Path High School
Guyana 06.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Sales Techniques, Negotiation
- Product Management
- Budget Control
- Decision-Making, Effective Communication, Workforce Management
- Warehouse Operations
- Documentation And Reporting
Timeline
Gateway Manager
Geodis USA
05.2022 - Current
Air Export Agent
Bollore Logistics
03.2022 - 05.2022
Account Representative
Geodis USA
09.2016 - 03.2022
Air Export Agent
Geodis USA
06.2015 - 09.2016
Account Clerk
Geodis USA
07.2012 - 07.2015
Lab Operator
Amneal Pharmaceuticals
03.2012 - 07.2012
Networking / Security Administration - Information Technology
ACE Institute of Technology
GED -
Skeldon Line Path High School
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