Luke Malone
Perrysburg
Summary
Results-driven manager with over 10 years of operational experience at Federal Express and 9 years of military leadership. Proven ability to build cohesive teams and enhance communication while prioritizing safety and operational excellence. Consistently meets and exceeds performance metrics in high-pressure environments. Committed to fostering a detail-oriented, people-first workplace.
Overview
14
14
years of professional experience
Work History
Gateway Manager
Federal Express Corporation
Perrysburg
09.2021 - Current
- Oversaw daily operations of largest U.S. international gateway, ensuring seamless functionality seven days a week and availability on call 24 hours.
- Attained top U.S. gateway status for FY26 among 12 facilities.
- Drove year-over-year injury reduction of 60% for day sorts and 100% for overnight sorts.
- Implemented action plans that reduced manifest discrepancies by 70%.
- Led communication, training, and scheduling for 80 employees across five distinct positions, enhancing team coordination and operational efficiency.
- Established role from ground up with minimal oversight as first hire, laying foundational processes for future operations.
Motor Transport Operator
United States Army Reserve
Perrysburg
12.2012 - 12.2021
- Led fuel operations at Erbil Airbase during 2018 deployment, supporting Operation Inherent Resolve.
- Supported air fuel operations for 1st Cavalry Division in Erbil, Iraq, ensuring mission success during 2018 deployment.
- Coordinated movement of over $1 million in parts across four countries for 983rd EN BN, enhancing logistical efficiency.
- Conducted annual training for multiple teams, maintaining operational readiness and mission effectiveness.
Area Manager/ International
Federal Express Corporation
Perrysburg
11.2020 - 09.2021
- Orchestrated effective communication and team dynamics to facilitate processing and distribution of over a billion dollars in packages on an annual basis.
- Developed metric trackers to effectively monitor progress toward corporate and facility goals.
- Crafted action plans aligned with organizational objectives, enhancing operational performance.
- Coordinated modification of gateway during data outage to ensure timely processing of 10,000 backlogged packages.
- Maintained records for all gateway processes, ensuring compliance with international regulations and U.S. Customs.
Operations Manager II
Federal Express Corporation
Perrysburg
05.2016 - 11.2020
- Supervised workforce of 40 employees across 20 areas to ensure operational consistency.
- Tracked weekly metrics to identify opportunities for operational enhancements.
- Championed initiatives aimed at boosting overall productivity and performance.
- Implemented monitoring systems for metrics to support ongoing performance improvements.
Education
Heartsaver First Aid CPR Aid
Perrysburg, OH03-2025
Basic Leaders Cours, Non Commisioned Officer Acada
Camp Ashland NE07-2020
Emerging Leaders Series, Federal Express
Perrysburg, OH06-2016
High School Diploma -
Montpelier High School
Montpelier, Ohio06-2014
Basic Combat Training
Fort Leonard Wood, MO08-2013
Skills
- Operations management
- Regulatory compliance
- Strategic planning
- Performance management
- Safety compliance
- Inventory management
- Employee training
- Customer service
- Client relationship management
- Conflict resolution
- Effective communication
Accomplishments
- Gateway of The Year U.S. - FY26
- Game Changer of The Year Award FY22
- Bravo Zulu Award x5
- Operation Inherent Resolve Campaign Medal
- Army Achievement Medal
Timeline
Gateway Manager
Federal Express Corporation
09.2021 - Current
Area Manager/ International
Federal Express Corporation
11.2020 - 09.2021
Operations Manager II
Federal Express Corporation
05.2016 - 11.2020
Motor Transport Operator
United States Army Reserve
12.2012 - 12.2021
Heartsaver First Aid CPR Aid
Basic Leaders Cours, Non Commisioned Officer Acada
Emerging Leaders Series, Federal Express
High School Diploma -
Montpelier High School
Basic Combat Training