Employee Relations & Leave Program Manager
Open To Work
Jessica Scobey
Claritev (formally MultiPlan)
Aurora,IL
Work Preference
Desired Job Title
Senior Leave & Accommodations Specialist, TalentLeave Program Administrator, HRHuman Resource RepresentativeSTUDENT SERVICE REPRESENTATIVE IISTUDENT SERVICE REPRESENTATIVE I
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hours
1
Certification
14
years of professional experience
Employee Relations and Leave Specialist leading enterprise leave management, workplace accommodations, and policy implementation across operations. Successfully designed and launched a paid parental leave program from initial business case development through executive approval, policy creation, stakeholder training, and system implementation. Serve as the primary resource for leave and accommodation programs, partnering with leaders on employee relations investigations, unemployment claims, HRIS/HCM initiatives, compliance management, and workforce leave analytics to ensure programs remain compliant, operationally effective, and responsive to employee needs.
Work History
Senior Leave & Accommodations Specialist, Talent
1 Year 6 Months- Spearheaded the research, development and rollout of paid parental leave program, including building the business case, leading project team, singularity presented to executive leadership to secure C-suite approval, drafting policy, creating and leading training and ensuring successful system go-live.
- Oversee and maintain all core leave administration functions and responsibilities.
- Conducted interviews and onboarded leave specialist, developed training guidelines, and mentored team members as department leader.
- Serve as Subject Matter Expert (SME) on HCM implementation, contributing to system design, testing, and alignment with organizational talent needs.
- Managed end-to-end unemployment claims process, submitting state responses and representing organization in hearings.
- Provide employee relations support to leaders and employees, including conducting investigations, leading interviews, and reviewing corrective actions.
- Manage end-to-end unemployment claims process, including submitting state responses and facilitating and/or attending hearing representation.
- Oversaw and maintained core leave administration functions, ensuring compliance and operational effectiveness.
Leave Program Administrator, HR
6 Years 5 Months- Independently manage all aspects of employee leave cases from intake through resolution, including reviewing medical documentation, making eligibility and leave determinations, ensuring regulatory compliance, and communicating policies, rights, and responsibilities directly to employees.
- Interpreted and enforced leave policies to uphold legal standards and support employee rights.
- Drafted and evaluated HR employee policies for state and federal leave programs.
- Coordinated interactions with disability and state leave vendors to resolve service challenges and oversee claims management.
- Supported employee relations to enhance workplace harmony and resolve conflicts.
- Engaged with business partners to streamline processes involving benefits, payroll, HR generalists, and legal counsel.
- Processed and submitted leave forms for employee payroll. Assisted in resolving payroll and timecard discrepancies.
- Managed comprehensive leave report generation and distribution to ensure timely payroll and bonus calculations.
- Designed and implemented comprehensive training sessions for managers on FMLA and ADA compliance to enhance organizational understanding.
- Managed coordination of benefit payments for employees during leave periods.
Oversaw accurate processing of benefit checks through collaboration with accounting and payroll.
Human Resource Representative
11 Months- Supported colleagues regarding a variety of different HR-related aspects including but not limited to benefits, leave of absence, payroll, HRIS, employee relations, compensation and talent acquisition while maintaining high level of service.
- Collaborated with Talent shared services to streamline processes for addressing colleague issues, improving overall colleague experience.
- Developed and organized a colleague service event for open enrollment, promoting engagement and enhancing awareness of the Talent department to mitigate employee questions.
- Oversaw special care projects as the department's death claim specialist and benefits appeals processor.
STUDENT SERVICE REPRESENTATIVE II
2 Years 7 Months- Directed chat operations by refining processes, coordinating employee schedules, and managing daily functions, including the review of monthly performance data. Developed comprehensive training manual for chat module, orchestrated training sessions, and led training initiatives.
- Orchestrated comprehensive onboarding initiatives to foster employee integration and boost engagement.
- Achieved improved client satisfaction through the implementation of a feedback initiative focused on service and procedural enhancements.
Facilitated the successful revision of multiple policies and procedures to align with best practices.
Partnered with management and IT to refine processes, resulting in elevated system quality. - Designed and executed programs to elevate employee engagement, resulting in recognition as Employee of the Month and a year-end team award.
STUDENT SERVICE REPRESENTATIVE I
2 Years 1 Month- Oversaw incoming student inquiries, delivering exceptional customer service and ensuring precise documentation.
- Coordinated with leadership to escalate and resolve issues, ensuring minimal disruption to workflow.
- Facilitated enrollment processes, guiding prospective students through application requirements.
- Managed student records using administrative software, ensuring accuracy and compliance with regulations.
Education
M.B.A. - Human Resource Management
- Concentration in General Management
- Graduated with Honors
B.S. - Communicative Disorders
Skills
Employee relations and engagement
Compliance HR law interpretation
Leave of absence laws and management
Policy writing and training development
Executive Presentation & Strategic Influence
Strategic Workforce Program Design
Data reporting and analysis
HRIS system configuration and implementation
Process improvement
Team leadership and conflict management
Certification
SHRM CERTIFIED PROFESSIONAL (SHRM-CP) | 2018
Timeline
Senior Leave & Accommodations Specialist, Talent
Claritev (formally MultiPlan)
2025.02 - CurrentRead More
Leave Program Administrator, HR
MultiPlan
2018.09 - 2025.02Read More
Human Resource Representative
Adtalem Global Education
2017.09 - 2018.08Read More
STUDENT SERVICE REPRESENTATIVE II
DeVry University
2015.02 - 2017.09Read More
STUDENT SERVICE REPRESENTATIVE I
DeVry University
2012.12 - 2015.01Read More
Northern Illinois University
B.S. from Communicative Disorders
Read More
Keller Graduate School of Management
M.B.A. from Human Resource Management
Read More