JESSICA SMITH
Portland,OR
Summary
I strive to be an organized team coordinator offering administrative, service, and leadership experience. Familiar with best practices implementation. Expert in schedule management, project support, and customer relations. I am self-motivated and energetic with a strong sales/marketing background and effective relationship building and client retention skills. I've learned to strategically negotiate, close deals, and increase sales, through leveraging social media and internet marketing with consistent networking and follow-up. All while maintaining integrity and providing exceptional customer service. Demonstrates a natural sense of urgency and passion juggling many initiatives to achieve sales objectives in a fast-paced competitive environment.
Overview
12
12
years of professional experience
Work History
Saleswoman & Finance Manager
Wilsonville Toyota
Wilsonville, Oregon
02.2021 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
24hr Call Center Banker
US Bank
Gresham, OR
06.2020 - 02.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Team Lead and Marketing Director
Midici Pizza
Modesto, California
12.2018 - 06.2020
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events.
- Tracked receipts, employee hours and inventory movements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Concert Cordinator
CSU Stanislaus
Turlock, CA
01.2017 - 04.2020
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up events.
- Coached new employees through day-to-day work and complex problems.
- Entered and maintained departmental records in company database.
- Led comprehensive staff member training covering key topics.
- Oversaw technical, operational, clerical and customer service support activities.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Lifeguard, Swim Instructor and Paperwork Admin
Dream Quest Teen And Youth Center
Willow Creek, CA
06.2013 - 08.2018
- Completed basic maintenance and repairs to keep pools functioning properly.
- Monitored safety of guests in and around swimming pool.
- Taught daily swim instruction to students varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
Education
Bachelors - Biology, Criminal Justice Forensic Science
California State University - Stanislaus
Turlock, CA2023
Skills
- Safety and Emergency Procedures
- Motivational and Dynamic
- Budget Forecasting
- Marketing Strategy Development
- Complex Problem Solving
- Product and Service Sales
- Customer Service
- Financials Analysis
- Brand Promotion
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
Additional Information
- Awarded 1st place Decade of Difference Innovate Business Challenge
- Professional Development: National Student Leadership Conference for Forensic Science.
- Extracurricular Activities: Volunteer work with Dream Quest Teen and Youth Center
- Phi Mu Fraternity Member: treasurer for 2 years, treasury advisor currently
- Associated Student Body Leader (4yrs)
- Community service award
- Entrepreneur Award
- Leadership Award
Timeline
Saleswoman & Finance Manager
Wilsonville Toyota
02.2021 - Current
24hr Call Center Banker
US Bank
06.2020 - 02.2021
Team Lead and Marketing Director
Midici Pizza
12.2018 - 06.2020
Concert Cordinator
CSU Stanislaus
01.2017 - 04.2020
Lifeguard, Swim Instructor and Paperwork Admin
Dream Quest Teen And Youth Center
06.2013 - 08.2018
Bachelors - Biology, Criminal Justice Forensic Science
California State University - Stanislaus