Jessica So Cress
Shawnee,KS
Summary
Results-oriented Branch Manager with expertise in healthcare operations management, skilled in optimizing workflows, driving revenue growth, and fostering strong client relationships. Proven track record in implementing process improvements and leading teams to deliver exceptional service across multiple departments and locations.
Overview
13
13
years of professional experience
Work History
Branch Manager
Pediatric Home Service
10.2011 - Current
- Lead day-to-day operations for two branches, encompassing customer service, intake, medical billing, revenue cycle, warehouse/fulfillment, and a team of respiratory therapists
- Cultivate and maintain strong client and referral relationships to ensure high-quality care
- Spearhead process optimization initiatives, resulting in increased efficiency and cost savings
- Successfully launched a new branch location, driving expansion and revenue growth
- Provide leadership and mentorship to a diverse team of professionals, fostering collaboration and development across multiple functions.
Director of Patient Accounts
Pediatric Home Service
07.2017 - 12.2022
- Directed patient accounts department operations, including customer service, billing, collections, and revenue cycle management
- Streamlined workflows and reduced claim denials through process enhancements
- Fostered lasting client and referral relationships to ensure high-quality care
- Facilitated the seamless integration of a new electronic health record system
- Conducted due diligence procedures in preparation for acquisition.
Patient Accounts Lead
Pediatric Home Service
10.2011 - 06.2017
- Delivered exceptional customer service, ensuring satisfaction and building lasting relationships with patients and referral sources
- Managed administrative duties such as intake processing, prior authorizations, and certificates of medical necessity
- Maintained precise financial records through medical billing and revenue cycle management, including payment application, claim processing, and denials.
Education
Kansas State University
ManhattanSkills
- Operations Management
- Team Leadership & Development
- Process Improvement
- Client Relationship Management
- Revenue Growth Strategies
- Cross-Functional Collaboration
- Customer Service Excellence
- Financial Analysis & Reporting
- Regulatory Compliance
- Strategic Planning
Timeline
Director of Patient Accounts
Pediatric Home Service
07.2017 - 12.2022
Branch Manager
Pediatric Home Service
10.2011 - Current
Patient Accounts Lead
Pediatric Home Service
10.2011 - 06.2017
Kansas State University
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