Jessie Babel
Davis,CA
Summary
Licensed Veterinary Technician with over five years of experience across both clinical and remote roles in the veterinary industry. Adept at client relationship management, high-volume scheduling, tele-triage, and EMR documentation. Known for managing complex workflows, and delivering exceptional support in fast-paced environments. Passionate about improving the veterinary profession through innovation, flexibility, and collaborative problem-solving.
Overview
5
5
years of professional experience
Work History
Medical Scribe
VCA Animal Hospitals
09.2023 - Current
- Scribe medical notes for 60+ veterinarians across multiple East Coast hospitals.
- Translate clinical conversations into professional EMRs.
- Collaborate with remote teams via Microsoft Teams.
Call Overflow Agent
VCA Animal Hospitals
09.2022 - 09.2023
- Triaged and scheduled for 70+ hospitals across time zones.
- Handled 100-150 calls daily, resolved urgent issues.
- Directed patients using vet tech training.
Licensed Veterinary Technician
Animal Health Center of Franklin
Franklin, TN
10.2020 - 06.2022
- Managed triage, scheduling, and client care.
- Answered phones at a high-volume capacity (multiple phone lines).
- Performed all administrative tasks as needed.
- Addressed client concerns in a professional manner.
- Scheduled with AVIMARK and maintained positive communication.
Education
AAS - Veterinary Technology
Chattanooga State Community College
Chattanooga, TN05.2020
AAS - General Business
Pellissippi State Community College
Louisville, TN05.2016
Skills
- Veterinary Client Relations, Tele-triage, High-Volume Scheduling, EMR Documentation, Microsoft Office & Teams, WoofWare, AVIMARK, Multitasking, Relationship Building
Awards
- Licensed Veterinary Technician (LVMT) - Active, - TVTA Student Scholarship Recipient (2020), - Full Academic Scholarship to Pellissippi State
Additional Experience
- Cheddar's Scratch Kitchen - Server, Customer Service
- Bruster's Real Ice Cream - Team Lead: Inventory & Staff Management
- Pellissippi State - Admin Assistant: Clerical + Database Management in Nursing Dept
Timeline
Medical Scribe
VCA Animal Hospitals
09.2023 - Current
Call Overflow Agent
VCA Animal Hospitals
09.2022 - 09.2023
Licensed Veterinary Technician
Animal Health Center of Franklin
10.2020 - 06.2022
AAS - Veterinary Technology
Chattanooga State Community College
AAS - General Business
Pellissippi State Community College