Lissette Frias
Los Angeles,CA
Summary
Compassionate and organized professional with over 17 years of experience in veterinary client services, seeking a Veterinary Receptionist position. Skilled in managing front desk operations, scheduling appointments, handling medical records, and providing empathetic support to pet owners. Dedicated to creating a welcoming environment for clients and ensuring smooth communication between veterinary staff and clients. Fluent in Spanish and committed to delivering excellent service in fast-paced, animal care settings.
Overview
17
17
years of professional experience
Work History
Oncology Customer Service Representative
Thrive Access Specialty Animal Hospital
Pasadena, CA
02.2021 - Current
- Warmly greeting clients in person or over the phone.
- Handling telephone calls, texts, emails, Eazy Vet, Outlook and Teams messages.
- Managing patient check-ins, appointment scheduling, and confirmations.
- Explaining treatment plan fees and invoicing to clients.
- Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
- Offering alternate payment methods to clients.
- Managing patient records for appointments.
- Overseeing electronic medical records, reports, and correspondences.
- Ensuring appointments, medical records, and electronic payments are well-organized.
- Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
- Making quality decisions to choose the most appropriate course of action.
- Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
Surgical Instrument Lead Technician
VCA Animal Specialty Hospital
Los Angeles, CA
03.2008 - 01.2021
- Cleaned and decontaminated surgical instruments using manual and automated methods (ultrasonic cleaners, autoclaves, EO gas, etc.)
- Sterilized instruments using steam, ETO, or hydrogen peroxide systems per hospital protocols
- Assembled surgical trays by procedure type, ensuring proper arrangement and availability
- Packaged, labeled, and dated all instruments for accurate tracking and identification
- Maintained inventory of surgical tools, supplies, and sterile equipment
- Ensured timely delivery of sterile trays to operating rooms and surgical units
- Monitored sterilization logs and documented equipment usage for compliance and safety audits
- Enforced strict aseptic techniques and ensured adherence to hospital and regulatory standards
Education
Los Angeles City College
Los Angeles, CA07.2025
Skills
- Client Communication: Warm, professional, and empathetic when interacting with pet owners in person, over the phone, and via email
- Bilingual: Fluent in English and Spanish (spoken, written, and read), enhancing communication with diverse clientele
- Medical Office Experience: Over 15 years of experience in veterinary front office operations, including scheduling, check-ins, and patient intake
- Appointment Scheduling: Skilled in booking exams, surgeries, and follow-ups while managing a busy calendar with accuracy
- Insurance & Billing: Proficient in verifying pet insurance, processing claims, generating invoices, and explaining treatment costs to clients
- Multitasking & Time Management: Able to prioritize tasks effectively in fast-paced, high-call-volume environments
- Computer Proficiency: Experienced with veterinary software systems (eg, Cornerstone, Woofware, zyVet), Microsoft Office, and digital recordkeeping
- Prescription Handling: Familiar with processing prescription requests, preparing medications, and ensuring proper documentation
- Compassionate Care: Calm and patient when assisting with emergency cases or nervous clients; committed to making visits less stressful for pets and owners
Timeline
Oncology Customer Service Representative
Thrive Access Specialty Animal Hospital
02.2021 - Current
Surgical Instrument Lead Technician
VCA Animal Specialty Hospital
03.2008 - 01.2021
Los Angeles City College