Jessie Barker
SAINTPETERSBURG
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Work History
Regional Operations Manager
Synovus Bank
SAINTPETERSBURG
03.1986 - 12.2020
- Oversaw daily operations across multiple branches in assigned region.
- Developed and implemented operational policies and procedures for enhanced efficiency.
- Collaborated with cross-functional teams to improve customer service standards.
- Developed and implemented policies and procedures to improve operational efficiency.
- Ensured compliance with banking regulations and internal policies across locations.
- Coordinated with senior leadership to align regional strategies with organizational goals.
- Facilitated communication between branches to share best practices and resources.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Business Administration
St Petersburg College
SAINTPETERSBURG, FL 09.1977 - 01.1979
Skills
- Policy development
- Operational efficiency
- Regulatory compliance
- Process standardization
Timeline
Regional Operations Manager
Synovus Bank
03.1986 - 12.2020
Associate of Science - Business Administration
St Petersburg College
09.1977 - 01.1979