Jessie Bethea
Trenton Nj,NJ
Summary
Adept Housekeeping attendant with a proven track record at Ann Kline Forensic, enhancing room cleanliness and guest satisfaction through expert team leadership and stringent quality assurance. Skilled in both advanced cleaning techniques and fostering a customer service-focused environment, significantly boosting the facilities excellence reputation.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Ann Kline Forensic
04.2020 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Education
Graduate Certificate - Culinary
Deleware Valley Job Corps Center
Callicoon, NY07.1996
Skills
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Cleaning techniques
- Health and safety compliance
- Cleaning bathrooms
- Department coordination
- Vacuuming and sweeping
- Cleaning practices
- Workload prioritization
- Quality improvements
- Sorting and washing laundry
- Folding clean laundry
- Waste disposal
- Dusting furniture
- Quality assurance and control
- Washing windows
- Mopping and buffing floors
- Team performance management
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Team Leadership
- Equipment Operation
- Problem Identification
- Professionalism
- Health and safety standards
Timeline
Housekeeping Supervisor
Ann Kline Forensic
04.2020 - Current
Graduate Certificate - Culinary
Deleware Valley Job Corps Center
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