Jessie Castillo
San Antonio
Summary
Patient, highly compassionate, and hardworking, with 10+ years work experience in fast-paced environments handling confidential paperwork, and providing quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Benefits Specialist
Altus Biologics
09.2023 - Current
- Educated patients on available resources such as copay assistance programs, foundations, and manufacturer support initiatives to help minimize out-of-pocket expenses.
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Expedited claim processing times by promptly submitting documentation required for prior authorizations or appeals on behalf of patients.
- Identified opportunities for cost savings by regularly reviewing patient accounts and recommending adjustments to align with benefit parameters.
CNA HOSPICE
Christus Hospice
07.2021 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant
HopeWest Hospice
09.2015 - 06.2021
- Provided personal care to terminally ill patients in a variety of settings, including homes, various contracted long term care facilities and acute care facility.
- Effectively coordinated and communicated patient condition with diversified disciplines of patient team members, including nurses, social workers, chaplains, CNA’s, managers, physicians and patient family members
- Scheduled patient visits daily, coordinating with patients, patient families and other care providers.
- Creatively problem solved safety concerns in patient homes
- Provided education concerning patient condition for patients and families.
- Participated in weekly interdisciplinary team meetings.
- Accurately documented each patient visit using Microsoft Office and 2 different EMR systems.
Education
Associates - Legal Studies
Post University
01.2020
High School Diploma - undefined
Palisade High School
01.2008
Skills
- Excellent communication skills via in person conversation, phone calls and written correspondence
- Highly Reliable
- Task oriented
- Creative problem solver
- Proficient with various computer systems including Microsoft Office, and multiple EMR systems
- Effective time management and organizational skills
- Calm and level-headed under duress
Certification
- Hospice and Palliative Care Nursing Assistant Certification 2016-current
- Nursing Assistant Certification 2010-current
Timeline
Patient Benefits Specialist
Altus Biologics
09.2023 - Current
CNA HOSPICE
Christus Hospice
07.2021 - 08.2023
Certified Nursing Assistant
HopeWest Hospice
09.2015 - 06.2021
Associates - Legal Studies
Post University
High School Diploma - undefined
Palisade High School
Similar Profiles
Haley WaltonHaley Walton
Infusion RN at Altus BiologicsInfusion RN at Altus Biologics
Jennica MielJennica Miel
Lead Clinical Quality Nurse at altus biologicsLead Clinical Quality Nurse at altus biologics
Barbara CounteeBarbara Countee
Prior Authorization Specialist at Altus BiologicsPrior Authorization Specialist at Altus Biologics
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA