Jessie Chapman-Booker
Las Vegas,NV
Summary
Seasoned Operations Manager and talented leader with twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
33
33
years of professional experience
Work History
Operations Manager
TJX Companies
06.2008 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Lead
Sam's Club
11.2007 - 02.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Manager
Circuit City Stores
06.1991 - 02.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Southside High School
Chocowinity, NCSkills
- Oracle Database Management
- Sales Activities
- Policy and Procedure Implementation
- Staff Training
- Microsoft Internet Explorer
- Microsoft Windows
- Order Supplies
- Customer Service
- Management
- Employment Law
Timeline
Operations Manager
TJX Companies
06.2008 - Current
Team Lead
Sam's Club
11.2007 - 02.2013
Customer Service Manager
Circuit City Stores
06.1991 - 02.2007
High School Diploma -
Southside High School