Jessie Coffman
Sulphur Springs,TX
Summary
Dynamic leader and problem-solver with a proven track record at Masco Equipment LLC, enhancing customer satisfaction and team performance. Skilled in workflow management and customer service, I excel in fostering employee development and safety, leading to a significant increase in repeat business. Trustworthy and goal-oriented, I drive projects to completion with efficiency and quality.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager/ Lead Mechanic
Masco Equipment LLC
06.2007 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Maintence Tech
Saputo Dairy Foods
02.2009 - 07.2021
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Streamlined club operations by implementing efficient data management systems.
- Inspired creativity and innovation, organizing hackathon events.
- Enhanced team collaboration by leading weekly tech workshops on new software tools.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Assisted in software development projects, contributing to release of innovative applications.
Mechanic
Brian TOliver Ford
02.2008 - 02.2009
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Artillery Mechanic
USMC
10.2002 - 02.2007
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Tech Certification -
Ford MOtor
Sulphur Springs, TX01-2009
High School Diploma -
Sulphur Spring High School
Sulphur Springs, TX05-2002
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Trustworthy and honest
- Employee relations
- Workplace safety
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
Certified on hydraulic systems vehicle ac systems and electrical systems
Timeline
Maintence Tech
Saputo Dairy Foods
02.2009 - 07.2021
Mechanic
Brian TOliver Ford
02.2008 - 02.2009
Service Manager/ Lead Mechanic
Masco Equipment LLC
06.2007 - Current
Artillery Mechanic
USMC
10.2002 - 02.2007
Certified on hydraulic systems vehicle ac systems and electrical systems
Tech Certification -
Ford MOtor
High School Diploma -
Sulphur Spring High School
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