Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jessie D Mason

Customer Service Rep
Dalton,NH

Summary

Results-driven customer service expert with over 30 years of experience in sales support and team collaboration. Proven track record of resolving complex issues and enhancing customer satisfaction through effective time management and adaptability to change.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
Littleton, New Hampshire
02.2013 - 07.2026
  • Promoted high customer satisfaction with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions.
  • Educated customers on product features and usage for better satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately use the knowledge to make the customer get the results they were looking for.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions.

Retail Merchandiser

Driveline Retail
03.1995 - 02.2013
  • Collaborated with store management on optimizing product placement strategies.
  • Organized retail product displays per company standards, improving product visibility and customer attraction.
  • Developed promotional materials for seasonal campaigns to boost sales effectiveness.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Executed regular audits to ensure adherence to merchandising guidelines, enhancing compliance.
  • Ensured work areas were tidy and orderly to promote employee and customer safety.
  • I did many resets for new products, resets to take products off of selling floor as the store was no longer carrying the brands or that particular line of that product.
  • I had to go into some stores to remove recalled products.

Education

High School Diploma -

Jefferson High School
Online
03-2007

Skills

  • Customer service
  • Product knowledge
  • Sales support
  • Retail merchandising
  • Team collaboration
  • Time management
  • Adaptability to change
  • Relationship building
  • Safety compliance
  • BallyMore lift certification
  • Friendly, positive attitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Lowes Home Improvment
02.2013 - 07.2026

Retail Merchandiser

Driveline Retail
03.1995 - 02.2013

High School Diploma -

Jefferson High School
Jessie D MasonCustomer Service Rep