Jessie Drain III
Orlando,FL
Summary
Diligent House Parent with proven ability to foster supportive and inclusive living environment for students. Background includes managing dormitory operations, providing guidance, and addressing students' needs. Demonstrated strong communication teamwork, adaptability and conflict resolution skills to enhance student well-being and community engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dorm Parent
Windermere Preparatory School
Orlando, FL
08.2022 - Current
- Served as an approachable point of contact for parents and guardians to address any concerns or questions about their child''s residential experience.
- Collaborated with school administrators to develop policies and procedures for dormitory management.
- Evaluated student needs through regular check-ins, adapting support strategies accordingly.
- Implemented measures to prevent potential incidents such as vandalism or theft within the residence hall by establishing clear expectations regarding behavior standards among residents.
- Utilizes an extensive array of online programs for communication/regulation/and safety for the students. i.e. REACH, Microsoft Word/Exel/Teams.
- Developed and maintained communication channels with parents regarding student well-being and progress.
- Implemented conflict resolution strategies, enhancing community relationships among residents.
- Supervised student life activities, fostering a supportive and engaging environment.
Specialty Team Member
Target
Tallahassee, FL
10.2022 - 07.2023
- Utilized planograms to merchandise product.
- Managed incoming shipments daily and allocated them to the sales floor; completing up to 125 units in 1hr
- Completed daily sales floor and backroom audits to ensure top efficiency for the guests.
Part Time Sales Associate
Nike Inc
Winter Garden, FL
04.2021 - 08.2022
- Performed routine tasks such as backroom/ sales floor audits, product refill, and backroom processing
- Merchandised in store material for seasonal changes based on company planograms
- Utilized customer service techniques to reach monthly membership goals
Tier 1 IOS Phone Advisor
Apple Inc
Remote
01.2022 - 07.2022
- Composed thorough reports of product mishaps while troubleshooting with the customers
- Navigated various resources and articles for effective problem solving
- Collaborated with a small team to share ideas, newfound issues, as well as resolutions
Education
Bachelor’s Degree - Athletic Training
Florida State University
Tallahassee, FL05-2026
High School Diploma - undefined
Windermere High School
Windermere, FL05-2020
Skills
- Microsoft Experience: Word, Powerpoint, Excel
- Merchandising
- Project Management
- Interpersonal Communication
- Customer Service
- Cultural Competence
- Patience and Tolerance
- Resourcefulness and Creativity
- Role Modeling
- Collaborative Approach
- Adaptability and flexibility
- Conflict Resolution and De-Escalation
- Positive Reinforcement
- Relationship Building
Accomplishments
- CPR Certified
- Most Improved Team Member Award: Nike Inc
- Most Memberships For The Month: Nike Inc
- Highest Call Resolution for the Month: Apple Inc
- Community Ambassador: Nike Inc.
- Exemplary Customer Service Callouts/Surveys: Target
- Exemplary Customer Service Callouts/Surveys: Nike Inc
- Exemplary Customer Service Callouts/Surveys: Apple Inc
Certification
CPR Certification
WPS Child Protection Training Certification
LANGUAGES
English
American Sign Language (Limited working ability)
Timeline
Specialty Team Member
Target
10.2022 - 07.2023
Dorm Parent
Windermere Preparatory School
08.2022 - Current
Tier 1 IOS Phone Advisor
Apple Inc
01.2022 - 07.2022
Part Time Sales Associate
Nike Inc
04.2021 - 08.2022
High School Diploma - undefined
Windermere High School
Bachelor’s Degree - Athletic Training
Florida State University