Jessie Fraga
Orange Park,FL
Summary
Results-driven Operations Manager and Lead Cabinet Installer with expertise in carpentry and leadership. Skilled in woodworking techniques and team collaboration, consistently exceeding customer expectations while enhancing efficiency. Bilingual proficiency facilitates effective communication with trades on job sites; ensuring high-quality project outcomes.
Overview
21
21
years of professional experience
Work History
Operations Manager
The Closet Store
Miami, FL, FL
08.2024 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations for closet design, sales, and installation teams at The Closet Store.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated customer orders, installation schedules, and delivery timelines across departments.
- Improved workflow between design consultants, warehouse staff, and field installers.
- Oversaw inventory control for closet materials, hardware, and custom storage components.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Superintendent
Star Construction and Engineering
Miami, FL, FL
08.2015 - 10.2024
- Led a team of installers to complete projects on-time while exceeding customer expectations.
- Streamlined installation process for increased efficiency and reduced project completion time.
- Conducted post-installation inspections to ensure quality workmanship and compliance with specifications.
- Improved customer satisfaction by delivering accurate measurements and timely cabinet installations.
- Coordinated scheduling with clients, maintaining punctuality and meeting project deadlines consistently.
- Assessed project requirements accurately, optimizing resources and minimizing waste during installations.
- Generated business growth through positive word-of-mouth referrals from satisfied customers.
- Built a reputation as a dependable leader within the team, fostering a collaborative work environment focused on achieving outstanding results together.
- Collaborated effectively with colleagues in different trades, ensuring smooth coordination throughout projects' duration.
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Operations Manager
Treasure Coast Fasteners
06.2005 - 08.2015
- Supervised operations staff, ensuring compliance with company policies and procedures to maintain operational integrity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding, and training of new hires, aligning workforce capabilities with business requirements.
- Developed and maintained relationships with external vendors and suppliers, facilitating seamless supply chain operations.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FLSkills
- Project Management
- Operational Strategy
- Supply Chain Management
- Process Improvement
- Quality Assurance
- Risk Management
- Team Leadership
- Performance Evaluation
- Vendor Relations
- Customer Relationship Management
- Carpentry skills
- Finish Carpentry
- Bilingual
Languages
Spanish
Timeline
Operations Manager
The Closet Store
08.2024 - Current
Superintendent
Star Construction and Engineering
08.2015 - 10.2024
Operations Manager
Treasure Coast Fasteners
06.2005 - 08.2015
High School Diploma -
Miami Southridge Senior High School