Jessie Gilbert
Macon,Georgia
Summary
Customer service professional seeking employment. Skilled at providing exceptional customer service, supporting sales needs and merchandising products. Excellent teamwork and communication strengths. Self-motivated with exceptional communication and computer abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Bass Pro Shops Outdoor World
Macon, Georgia
12.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered basic technical support for clients on wide range of company products.
Cashier
Kroger Co
McDonough, GA
05.2016 - 08.2021
- Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21.
- Checked drawer to ensure adequate cash and coin for transactions.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Kept checkout areas clean and neat to maintain a professional appeal.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
Three Teacher
East Lake Academy
McDonough, GA
05.2018 - 09.2018
- Addressed behavioral and learning issues with parents and daycare management.
- Planned and implemented crafts and other activities to spark kids’ interest and enhance development.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Associate of Arts - Forensic Science
Southern Crescent Technical College
Griffin, GA2019
High School Diploma - undefined
Union Grove High School
Mcdonough, GA2015
Skills
- Customer assistance
- Trash removal
- Cleaning skills
- Presentation skills
- Accurate money handling
- Problem-solving
- Promotional understanding
- Multitasking
- Strong work ethic
- Critical thinking
- Customer service oriented
Timeline
Customer Service Associate
Bass Pro Shops Outdoor World
12.2021 - Current
Three Teacher
East Lake Academy
05.2018 - 09.2018
Cashier
Kroger Co
05.2016 - 08.2021
Associate of Arts - Forensic Science
Southern Crescent Technical College
High School Diploma - undefined
Union Grove High School
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