Jessie Graver
Stroudsburg
Summary
Results-driven Store Manager with extensive experience at Dollar General, specializing in team leadership and profit optimization. Achieved significant improvements in customer satisfaction through targeted coaching and relationship management. Proficient in POS systems, fostering a collaborative work environment that enhanced performance and reduced shrinkage.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar General
Stroudsburg
10.2018 - Current
- Performed statistical operations to improve operations and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cardiovascular Technician
Lehigh Valley Hospital - Pocono East
Stroudsburg
02.2016 - 10.2018
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Key Holder Leader
Pet Valu
Stroudsburg
08.2015 - 04.2016
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Trained and mentored new employees.
- Tracked and prioritized work orders to meet daily production requirements.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Broke down boxes and disposed of trash.
Inbound Warehouse Associate
AutoZone
Hazleton
02.2014 - 12.2014
- Unloaded pallets and deliveries and organized products in warehouse.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Nursing Assistant Program - Tannersville, PA
Northampton Community College
Tannersville, PA04.2016
Associate of Science - Hazleton, PA
McCann School of Business And Technology
Hazleton, PA04.2013
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
University of Phoenix
Tempe, AZTempe, AZ
Medical Transcription/Insurance Billing Program -
CDE Career Institute
Tannersville, PATannersville, PA
Skills
- Order management
- Team leadership
- Relationship management
- Profitability maximization
- Vendor relations
- POS systems
Affiliations
enjoy reading
Timeline
Store Manager
Dollar General
10.2018 - Current
Cardiovascular Technician
Lehigh Valley Hospital - Pocono East
02.2016 - 10.2018
Key Holder Leader
Pet Valu
08.2015 - 04.2016
Inbound Warehouse Associate
AutoZone
02.2014 - 12.2014
Nursing Assistant Program - Tannersville, PA
Northampton Community College
Associate of Science - Hazleton, PA
McCann School of Business And Technology
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
University of Phoenix
Medical Transcription/Insurance Billing Program -
CDE Career Institute