Jessie Hoag
Greenwich,OH
Summary
Accomplished leader with a proven track record at BoaVida RV Parks & Resorts, enhancing operational efficiency and fostering team collaboration. Expert in budget management and relationship building, I've driven initiatives that significantly improved performance and employee engagement. My strategic approach and commitment to excellence have consistently delivered outstanding results. I will always strive for success and excellence in every aspect of my career. Always putting my best foot forward with a positive mindset and attitude.
Overview
11
11
years of professional experience
Work History
Regional Administrator
BoaVida RV Parks & Resorts
Norwalk, OH
07.2022 - Current
- Spearheaded regional initiatives to achieve company-wide goals and improve overall performance.
- Coordinated cross-functional teams to execute projects efficiently and effectively, meeting deadlines consistently.
- Optimized workflow processes to increase efficiency while maintaining quality standards throughout the region''s operations.
- Established strong relationships between regional offices, fostering collaboration and information sharing.
- Developed effective communication channels within the region, promoting transparency and employee engagement.
- Fostered a positive work environment by cultivating a supportive atmosphere that encouraged professional growth.
- Ensured compliance with company policies, industry regulations, and legal requirements across all regional operations.
- Met with parents of prospective students to discuss student needs and school offerings.
Assistant Store Manager
Dollar General
Shelby, OH
08.2013 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Promotion to become a Store Manager for Greenwich, Ohio.
Store Manager
Dollar General Distribution Center
Greenwich, OH
05.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Client Relationship Consultants
US Bank Home Mortgage
Shelby, OH
02.2020 - 02.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
South Central
Greenwich, OH2013
Skills
- Budget Management
- Meeting facilitation
- Human Resources
- Academic standards
- Collaborative Leadership
- Training and mentoring
- Policies and procedures implementation
- Community Engagement
- Community Relations
- Process Improvements
- Problem-Solving
- Time Management
- Attention to Detail
- Responsible and Dependable
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Relationship building and networking
- Team building
- Safety and security procedures
Timeline
Regional Administrator
BoaVida RV Parks & Resorts
07.2022 - Current
Store Manager
Dollar General Distribution Center
05.2021 - 08.2022
Client Relationship Consultants
US Bank Home Mortgage
02.2020 - 02.2021
Assistant Store Manager
Dollar General
08.2013 - Current
High School Diploma -
South Central