Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

RACHEL VARKOLY

Livonia,MI

Summary

Detail-oriented professional offering over 20 years of success in a role as manager and administrative roles. Dedicated to upholding guidelines, standards, and best practices. Extensive experience evaluating data, compiling reports for analysis, conducting evaluations, and developing successful plans. Dependable, focused leader with exceptional organization, communication, and relationship management skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Administrator

BrightView Landscapes
02.2024 - Current
  • Provide Regional Administrative support to Market VPGMs, Regional Finance Manager and other members of the regional leadership team
  • Provide training, guidance and coaching to the Branch Administrators throughout the Region. Branch Administrators have a dotted line into Regional Administrator from a reporting standpoint
  • Collect, compile and analyze moderately complex data, and coordinate projects and deadlines directly or through others.
  • Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource.
  • Coordinate and plan for Regional meetings and events
  • I manage and support 26 branches in Michigan, Ohio, Indiana, Illinois, Kentucky, Missouri, Minnesota, Wisconsin, and Canada, over 3 different Markets, and 3 divisions of service.
  • I manage and am the sole administrator of a large automotive customer, with the AR of 19M

Market Administrator

BrightView Landscapes
08.2022 - 02.2024
  • The Market Administrator supports the VPGM and leaders in their market, performing a variety of complex, specialized project management, administrative and office support functions
  • In addition, they possess a full understanding of the methods and procedures performed by a Branch Administrator
  • Administrative Support and Training
  • Backing up Branch Administrators during vacations and peak seasonal activities (onboarding/layoff/snow)
  • Training new Branch Administrators as part of the onboarding process
  • Creating and delivering SOPs for branch administrative functions via a BA process manual
  • Managing new hire driver qualification process and maintaining driver file spreadsheet for tracking expired driver documentation and conducts the annual MVR certification
  • Key contact in the Market for systems support and technical issues
  • Accounting
  • Assisting high volume and other branches, as needed, with landscape/snow billing, accounts payable and receivable activities
  • Serving consolidated customers and/or high-profile clients acting as the Branch Administrator for the VPGM
  • Key point of contact for high profile clients
  • Managing all billing, invoicing, etc
  • Working closely with Market Controllers on a variety of projects as needed (closings, job cost entry, intra-branch billing, etc.)
  • Process Improvement/Best Practices
  • Providing continual evaluation of processes and procedures performed by the Branch Administrators to identify areas for improvement and design best practices
  • Serving as a key resource and expert in the Market on a variety of work activities
  • Developing collaboration opportunities within the Branch Administrator group to share information across their market
  • Advocating for the Branch Administrators by voicing issues, concerns and suggestions to Market Leaders, Finance, HR (etc.)
  • Conducting audits at the branches to ensure they are following general retention guidelines, displaying required postings, and maintaining employee files/I9s
  • Market Specific Activities/Reporting (examples):
  • CRM support
  • COIs
  • Client Appreciation Events - Migration/Integration/Branch merger support
  • Meeting scheduling
  • Data Reporting/Analysis & Projects:
  • AM Scorecard
  • A/R Reports
  • Monthly A/R reserves
  • Contracts billed
  • Risk Management
  • Renewal Sales/Sales Opportunities
  • Collection letters
  • Interest on invoices

Branch Administrator

BrightView Landscapes
07.2019 - 08.2022
  • Payroll: Ensuring all hourly personnel, weekly timesheets and changes are accurately entered into the payroll system on-time
  • Entering and updating work orders and cost codes for the weekly labor posting
  • Generating the weekly aged account receivables report and conducting client follow-up
  • Advising on the most appropriate and effective collection methods, communications, and resources; participating in collection actions as needed
  • Managing purchasing orders and accounts payable invoices, including weekly reporting
  • Keeping work order logs and client billing files up to date
  • Preparing month-end and monthly close material as directed by the Controller and Branch Manager
  • Human Resources; Preparing and maintaining new hire packets, employee personnel files
  • Workers' compensation & OSHA reporting

Branch Manager

Wright and Filippis
10.2016 - 11.2019
  • Direct, supervise and evaluate work activities of office, clerical, and other personnel
  • Establish work schedules and assignments for staff, according to workload
  • Develop and implement organization policies and procedures for office staff
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Direct or conduct hiring and training of professional
  • Review records for completeness, accuracy, and compliance with regulations
  • Retrieved patient medical records for clinicians, technicians, or other personnel
  • Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedure, or treatment into database
  • Release information to persons or agencies according to regulations
  • Review and complete insurance verification to ensure all documentation is obtained
  • Process patient intake or release documents
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information
  • Manage and maintain inventory and deliveries
  • Complete and administer payroll
  • Interview job applicants to obtain information on work history, trainings, education, or job skills

Office Facility Manager

Center for Neurological Studies/Center for Integrated Neurology
06.2013 - 10.2016
  • Supervise the work of office, administrative, or customer service employee to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and/or problems
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Compute, record, and proofread data and other information, such as records or reports
  • Process and prepare documents, such as business or government forms and expense reports
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
  • Recruit, interview, and select employees
  • Interpret and communicate work procedures and company policies to staff
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Inventory and order materials, supplies, and services
  • Train other staff members to perform work activities, such as using computer applications
  • Troubleshoot problems involving office equipment, such as computer hardware and software

Education

BACHELOR OF SCIENCE - BUSINESS ADMISTRATION

HERZING UNIVERSITY
WI
09.2024

Skills

  • Accounts Receivable
  • Human Resources
  • Budget Management
  • Performance Management
  • Process Improvements
  • Legal Compliance
  • Facilities Management
  • Policies and procedures implementation
  • Staff Evaluation
  • Records Management
  • Efficient in Microsoft Office

Certification

MICHIGAN NOTARY PUBLIC, 12/01/26

References

  • MICHAEL LEHNIS, BRIGHTVIEW LANDSCAPES, MARKET CONTROLLER, 734-748-5791
  • JESSICA VOLPE, ATTENTIVE AI, CUSTOMER SUCCESS MANAGER, 313-549-1109
  • KARA SCHNEIDER, BRIGHTVIEW LANDSCAPES, SENIOR MANAGER OF ADMINISTRATIVE SERVICES, 919-986-4512

Accomplishments

  • In my role as Branch Administrator, I was awarded ‘Branch Administrator of the year for Excellence in AR Collections for Best in Seasonal Division 5.7%”
  • Twice nominated by my peers for Employee of the Month.

Timeline

Regional Administrator

BrightView Landscapes
02.2024 - Current

Market Administrator

BrightView Landscapes
08.2022 - 02.2024

Branch Administrator

BrightView Landscapes
07.2019 - 08.2022

Branch Manager

Wright and Filippis
10.2016 - 11.2019

Office Facility Manager

Center for Neurological Studies/Center for Integrated Neurology
06.2013 - 10.2016

BACHELOR OF SCIENCE - BUSINESS ADMISTRATION

HERZING UNIVERSITY

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RACHEL VARKOLY