Jessie Hutchinson
Pittston,ME
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
22
22
years of professional experience
Work History
Toll Collector
Maine Turnpike Authority
York/West Gardiner, USA
04.2012 - Current
- Handled cash transactions in an efficient manner as well as cashed up the money drawer at the end of shifts, entered data into Cash Management System
- Helped with directions, questions and incidents that might occur during my shifts such as breakdowns or accidents
Representative
E Zpass Customer Service
Portland, USA
12.2023 - 05.2024
- Assisting current customers with making payments, E-Zpass concerns as well as updating their information
- Processed non account payments and assisted with concerns
- Responded to emails and calls from patrons, coworkers and Supervisor with questions and concerns
- Worked in retail where customers could come in and get assistants in person and sign up for ezpass or make payments.
- Processed applications in our system as well as doing searches to make sure they have no outstanding balances in Maine or any out of state tolls.
- Used our system to go through and move toll images once payments have been made
Shift Leader
McDonalds
Gardiner, USA
08.2006 - 04.2008
- Supervised crew, trained new employees and worked along with them where I was needed
- Counseled employees on performance and employee training
- Planned tasks and break schedules for my assigned shift
- Cashed up money at the end of shifts and entered data into computer and prepared deposit
- Calculated hourly labor and generated employee schedules
- Reviewed employee time punches for daily payroll submittal
Shift Leader
HMS Host
West Gardiner, USA
06.2004 - 08.2005
- Over saw the crew, covered breaks and worked alongside where I was needed.
- Conducted inventory review and placed orders
- Trained new employees
- Cashed up money drawers at the end of shifts and entered cash totals into the computer.
Education
Mastering Computer Skills for the workplace certificate -
Highschool Diploma -
Skills
- Strong communication
- Teamwork
- Leadership
- Time Management
- Assertiveness
- Critical Thinker
- Customer Service
- Multitasking
- Self motivated
References
- Scott Lachance, Supervisor, (207) 590-2159
- Misty Michaud, Supervisor, (207) 592-4349
- Tim Harris, Supervisor, (207) 899-5726
- Paula Toothaker, Former Supervisor, (207) 623-1973
- Melissa Benware, Former Supervisor, (207) 871-7771
- Samantha Kaherl, Former Supervisor, (207) 871-7771
- Dina Gooding, Former Supervisor, (207) 871-7771
Timeline
Representative
E Zpass Customer Service
12.2023 - 05.2024
Toll Collector
Maine Turnpike Authority
04.2012 - Current
Shift Leader
McDonalds
08.2006 - 04.2008
Shift Leader
HMS Host
06.2004 - 08.2005