Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Jones

Show Low,AZ

Summary

Enthusiastic and adaptable professional with nearly three years of experience at Verizon, excelling in sales while providing technical support and troubleshooting assistance to customers. Proficient in utilizing computer systems and technology to manage sales processes and resolve customer inquiries. Background also includes roles as a server, demonstrating customer service and technology proficiency, and as a Certified Nurse Assistant, where technology was used for accurate patient charting and reporting. Eager to leverage strong communication, problem-solving, and technical aptitude to contribute to a dynamic IT environment.

Overview

4
4
years of professional experience

Work History

Professional Sales Representative

Verizon
10.2022 - Current
  • Provided great customer service, addressing technical inquiries and troubleshooting device related issues to ensure customer satisfaction.
  • Utilized in depth knowledge of Verizon’s product line, including smartphones, tablets, and accessories, to guide customers in selecting the best solutions for their needs.
  • Configured and set up devices, including software installations, data transfers, and network connections, ensuring seamless functionality for customers.
  • Served as a technical resource for colleagues, assisting with complex device issues and providing training on new technologies and procedures.
  • Consistently met or exceeded sales targets while maintaining a focus on delivering comprehensive technical support and guidance.

Server

White Mountain Country Club (Seasonal)
08.2022 - 10.2022
  • Mastered the restaurant’s point-of-sale (POS) system to efficiently take orders, process payments, and generate daily reports, ensuring smooth and accurate transactions.
  • Became the go-to person for troubleshooting minor technical glitches with the POS system, quickly resolving issues to keep things running seamlessly during busy shifts.
  • Played a key role in maintaining the restaurant’s tech, including printers, tablets, and customer-facing displays, ensuring everything was working perfectly for both staff and guests.
  • Provided top-notch customer service, expertly handling questions and resolving issues related to online orders and our digital menu, making sure every guest had a great experience.
  • Worked closely with the kitchen team, using technology to streamline communication and ensure orders were accurate and delivered promptly.

Certified Nursing Assistant

Haven Health Care Center
12.2021 - 07.2022
  • Mastered the use of electronic health record (EHR) systems to carefully document patient information, vital signs, and the care I provided, ensuring accurate and up-to-date records.
  • Skillfully operated and maintained various medical devices, including patient monitors, infusion pumps, and electronic thermometers, ensuring they worked perfectly and promptly reporting any issues.
  • Brightened patients’ days by helping them use tablets and video call devices to connect with loved ones, promoting social interaction and combating feelings of isolation.
  • Actively participated in training sessions to learn about new medical technologies and software updates, staying on top of the latest advancements in healthcare.
  • Worked closely with the healthcare team to understand and respond to data from patient monitoring systems, playing a vital role in ensuring patients received timely and effective care.

Education

Some College -

Northland Pioneer College
Show Low, AZ
05-2022

Skills

  • Communication (written and verbal)
  • Problem-solving
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Adaptability
  • Operating Systems: Windows Server, Windows 10/11, macOS
  • EHR Systems: Epic, Cerner
  • Hardware: PC repair, printer troubleshooting, server maintenance
  • Software: Microsoft Office Suite, Active Directory, VMware

Timeline

Professional Sales Representative

Verizon
10.2022 - Current

Server

White Mountain Country Club (Seasonal)
08.2022 - 10.2022

Certified Nursing Assistant

Haven Health Care Center
12.2021 - 07.2022

Some College -

Northland Pioneer College

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