Jessie Keith
Winchester
Summary
Results-driven professional with extensive experience at the Tennessee Dept of Safety, excelling in document verification and customer service. Demonstrated strong problem-solving abilities and attention to detail, enhancing operational efficiency and compliance. Recognized for training new examiners and improving organizational reputation through professionalism and integrity.
Overview
4
4
years of professional experience
Work History
DL Examiner
Tennessee Dept of Safety
Fayetteville, TN
02.2023 - Current
- Current EIC of the Lincoln County office.
- Acting Branch Manager when our Manager is unavailable.
- Conducted thorough examinations of driver applications to ensure compliance with state regulations.
- Reviewed and processed documentation for accuracy and completeness, enhancing operational efficiency.
- Assisted in training new examiners on regulatory standards and examination procedures.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Monitored students during tests.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Explained test processes to students.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Communicated with customers to resolve common title issues.
Receptionist
Terry Scott Holder M.D.
Winchester, TN
09.2022 - 02.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Implemented office procedures that improved workflow efficiency and reduced wait times.
- Assisted in insurance verification processes, facilitating seamless patient billing experiences.
- Resolved patient inquiries and concerns promptly, enhancing overall patient satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Franklin County High School
Winchester, TN05-2005
Skills
- Empathy and sensitivity
- Mitigation skills
- Confidentiality
- Accuracy and precision
- Data entry
- Customer service
- Document verification
- Problem-solving abilities
- Bank deposits
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
Timeline
DL Examiner
Tennessee Dept of Safety
02.2023 - Current
Receptionist
Terry Scott Holder M.D.
09.2022 - 02.2023
High School Diploma -
Franklin County High School