Jessie Kimberlin
Summary
Results-driven professional with a robust background in manufacturing and production, known for maximizing productivity and ensuring efficient task execution. Proficient in machinery operation, quality assurance, and safety protocols, fostering a culture of excellence and compliance. Demonstrated ability in teamwork, problem-solving, and adaptability, contributing to streamlined operations and reliable outcomes. Focused on maintaining workplace safety and achieving production goals through clear communication and effective organization.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Delivery Driver/Shopper
Instacart Shoppers
Columbus, US
07.2023 - 01.2026
- Confirmed orders and addressed special requests to enhance customer satisfaction.
- Navigated routes using GPS technology to ensure timely deliveries.
- Resolved delivery issues in collaboration with customer service team to improve service quality.
- Followed safety protocols while transporting perishable goods to ensure quality.
- Resolved customer concerns promptly to enhance satisfaction levels.
Tax Associate
H&R Block
Columbus, US
11.2023 - 03.2025
- Ensured client satisfaction by handling each case with respect and diligence.
- Utilized tax software to streamline preparation processes and improve accuracy.
- Partnered with team members to efficiently resolve complex tax issues.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
Car Sales Consultant
Jeep/Hyundai of Columbus
Columbus, US
05.2023 - 07.2023
- Enhanced loan and lease processing efficiency by collaborating with finance department.
- Managed customer relationship system, ensuring accuracy in client data and interactions.
- Negotiated favorable vehicle pricing and trade-in values to elevate customer satisfaction.
- Engaged with customers and sales management to finalize price agreements and explain offerings.
- Surpassed average monthly sales revenue targets through proactive customer engagement.
CSP (Customer Service Professional)
H&R Block
Bloomington, US
01.2023 - 05.2023
- Created a welcoming first impression by ensuring clients were attended to while waiting for tax professionals.
- I would answer phone calls and emails making sure to answer the clients' questions and concerns or if I could not help, I got them to someone who could.
- I would make sure they left with a warm goodbye to help them want to come back next season for us to help me.
First shift floor lead and lead Machine Operator
Tipton Mills Foods LLC
Columbus, US
07.2021 - 05.2023
- Supervised daily operations and ensured adherence to safety protocols.
- Created reports detailing daily production activity, including labor hours, output data, scrap material quantities.
- Performed quality checks on products produced by shift personnel throughout the day.
- Investigated potential problems or incidents that occurred during the shift.
- Motivated team members to achieve their best results while staying within budget constraints.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Remote 03.2025 - 05.2026
High school diploma -
North High School
Columbus, INSkills
- Sales experience
- Relationship management
- Delivery accuracy
- Attention to detail
- Problem solving
- Machining
- Team management
- Restaurant experience
- Organizational skills
- Typing
- Time management
- Research
- Computer skills
- Materials handling
- Interpersonal skills
- Sales negotiation
- Adaptability
- Order verification
- Team leadership
- Staff training
- Workplace safety
- Self-motivation
- Machine setup
- Quality inspection
- Machine operation
- Assembly procedures
- Strong work ethic
- Assembly and production
- Problem solving
Certification
- Hyundai Certification, Present
- Chrysler Certification, Present
- Hyundai STAR Certification, Present
- Bank agency trainings, Present
- First Aid Certification
- Driver's License, 05/01/22 to 01/01/29
- Tax identification, 10/01/23 to 12/01/24
- Salesforce Certification
- Pallet Jack Certification
- CPR Certification
Timeline
Associate of Science - Cyber Security
Southern New Hampshire University
03.2025 - 05.2026
Tax Associate
H&R Block
11.2023 - 03.2025
Delivery Driver/Shopper
Instacart Shoppers
07.2023 - 01.2026
Car Sales Consultant
Jeep/Hyundai of Columbus
05.2023 - 07.2023
CSP (Customer Service Professional)
H&R Block
01.2023 - 05.2023
First shift floor lead and lead Machine Operator
Tipton Mills Foods LLC
07.2021 - 05.2023
High school diploma -
North High School