Nancy Poirier
Bullhead City,AZ
Summary
I am seeking work as a remote Legal Assistant Hardworking employee enthusiastic about learning more of the legal field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
45
45
years of professional experience
Work History
Delivery Driver/Shopper
Door Dash
08.2021 - Current
- Picked up orders for food at restaurants, grocery orders and alcohol orders from authorized retailers
- When requested, shopped for the customer
- Delivered the items to the customer, following legal requirements for the delivery of alcohol.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Customer Service/Phone Clerk
ReFresh, LLC
01.2011 - 08.2017
- Answered phones, troubleshot problems, entered the nature of the problem or issue on the customer’s account and referred the issue to scheduling, accepted payments, set up invoices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
Legal Assistant
Huppert Law Firm
03.2011 - 04.2015
- Entered new files, wrote summons, complaints and other various legal papers, filed them with the court, sent out for service, set up payment plans, received payments, answered phones, and customer service in Subrogation Law.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Crew Leader
United States Census Bureau
03.2010 - 08.2010
- Organized a crew of 10 census workers obtain census data in Mason County
- Washington
- Gathered the data and verified it
- Aided workers in locating certain addresses
- Presented all collected data to the State Census team.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
Customer Service
Verizon Wireless
07.2008 - 01.2010
- Phone Center
- Answered phones for Verizon Wireless, troubleshot phone problems, recorded all calls on computer, set up payment arrangements, all calls were being monitored, with a pay base on time on call.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Delivered exceptional service for customers through active listening and empathetic communication.
Greeter
Tahiti Village
03.2006 - 07.2008
- Greeted visitors to Las Vegas, ensured visitors were on tour bus to visit Tahiti
- Village, and provided excellent customer service.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
Systems Analyst/Computer Programmer
Farmers Life Insurance, Mercer Island
07.1979 - 05.2005
- Analyzed business problems, found program solutions, programmed and tested those solutions, and programmed new products
- Streamlined system processes by identifying inefficiencies and implementing improvements, resulting in increased productivity.
- Developed custom software solutions for clients, enhancing their business operations and overall efficiency.
- Conducted thorough testing of new software releases, identifying bugs and working closely with developers to resolve any issues before deployment.
Education
High School Diploma - Computer-Business, General Studies
Upper Saint Clair High School
Pittsburgh, PANo Degree - Computer Programming And Analysis
Bellevue College
Bellevue, WAFLMI (Fellow in The Life Management Association) - Life Insurance
Life Office Management Association
OnlineALHC (Associate in Life And Health Claims) - Life Insurance And Health Claims
Life Office Managment Association
OnlineACS) Associate in Customer Service - Customer Service
Life Office Management Association
OnlineSkills
- Skills and Abilities:
- Over 20 years of experience in many phases of office work
- Customer Service: Inbound calls, information clerk, cash handling, retail sales
- And customer service
- Office organization:
- Categorizing, record keeping, typing letters/notes and legal
- Papers, copying/faxing, verifying information, filing/scanning, writing reports, and
- Answer multi-line phones
- Computer: Various Windows operating systems, MS Word, MS PowerPoint, MS
- Outlook, Word Perfect, MS Access, MS Excel, navigating and browsing the
- Internet
- Training: trained on office procedures, legal requirements, census requirements
- Programming languages and computer department processes and procedures
- Map Reading Skills
- Customer Service
- Food Delivery
- Product Distribution
- Teamwork and Collaboration
Timeline
Delivery Driver/Shopper
Door Dash
08.2021 - Current
Legal Assistant
Huppert Law Firm
03.2011 - 04.2015
Customer Service/Phone Clerk
ReFresh, LLC
01.2011 - 08.2017
Crew Leader
United States Census Bureau
03.2010 - 08.2010
Customer Service
Verizon Wireless
07.2008 - 01.2010
Greeter
Tahiti Village
03.2006 - 07.2008
Systems Analyst/Computer Programmer
Farmers Life Insurance, Mercer Island
07.1979 - 05.2005
High School Diploma - Computer-Business, General Studies
Upper Saint Clair High School
No Degree - Computer Programming And Analysis
Bellevue College
FLMI (Fellow in The Life Management Association) - Life Insurance
Life Office Management Association
ALHC (Associate in Life And Health Claims) - Life Insurance And Health Claims
Life Office Managment Association
ACS) Associate in Customer Service - Customer Service
Life Office Management Association
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