Jessie Lee Meltz
Vero Beach,FL
Summary
Client Services Specialist | High-Volume Scheduling & Phone Support
Client service professional with track record of effectively handling client inquiries and providing tailored solutions. Known for strong commitment to team collaboration and achieving positive results. Valued for adaptability and top-notch customer interaction skills.
Overview
19
19
years of professional experience
Work History
Digital Records and Administrative Support Specialist
Indian River Cabinet Supply
Vero Beach, FL
04.2024 - Current
- Serve as a front-facing point of contact, handling inquiries and coordinating service needs with professionalism and efficiency. Manage scheduling, order processing, and interdepartmental communication to ensure smooth operations. Maintain organized digital systems and accurate documentation to support workflow integrity. Coordinate with vendors, track inventory, and assist with daily office functions in a fast-paced environment requiring strong multitasking and attention to detail.
Senior Stylist & National Educator
IGK
New York, NY
12.2017 - 12.2023
- Delivered luxury, consultation-based service experiences for a high-end clientele, building long-term relationships and repeat business. Educated clients on treatment options and retail products to drive service upgrades and sales growth. Managed high-volume scheduling, communications, and follow-ups to support retention and satisfaction. Trained team members in consultation techniques and professional presentation standards, represented the brand at events and educational programs, and maintained detailed service records to ensure personalized client experiences.
Administrative Assistant
Atlantic Tomorrow’s Office
New York, NY
07.2007 - 07.2009
- Provided administrative and clerical support to executive leadership, including calendar management, correspondence, and document preparation. Maintained confidential billing records and databases with a high degree of accuracy and compliance. Routed communications, prioritized time-sensitive matters, and ensured efficient information flow across departments. Supported file organization, records maintenance, document control, and secure handling of confidential materials.
Education
Bachelor of Fine Arts -
Fashion Institute of Technology
New York, NYAssociate of Applied Science - undefined
Lorenzo de Medici Institute
Florence, ITLicensed - Cosmetology
Aveda Institute
New York, NYSkills
- Inbound Call Handling & Call Screening
- Appointment Scheduling & Calendar Management
- Client Intake & Message Taking
- Professional Phone & Email Communication
- High-Volume Multitasking & Time Management
- Customer Service & Client Relationship Management
- Data Entry & Accurate Recordkeeping
- CRM Systems & Digital Scheduling Platforms
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Microsoft Office Suite
- Billing Support & Payment Processing
- Confidentiality & HIPAA-Compliant Practices
- Problem Solving & Conflict Resolution
- Remote Work Readiness (Quiet Workspace, Reliable High-Speed Internet)
Timeline
Digital Records and Administrative Support Specialist
Indian River Cabinet Supply
04.2024 - Current
Senior Stylist & National Educator
IGK
12.2017 - 12.2023
Administrative Assistant
Atlantic Tomorrow’s Office
07.2007 - 07.2009
Associate of Applied Science - undefined
Lorenzo de Medici Institute
Licensed - Cosmetology
Aveda Institute
Bachelor of Fine Arts -
Fashion Institute of Technology