Jessie Lesinski
Joliet,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Priority Staffing Services
Joliet, IL
05.2024 - Current
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Managed employee data in HRIS to ensure accuracy of information.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
Home Health Aide
Prudential Healthcare
Matteson, IL
10.2021 - 05.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Prepared meals and snacks according to prescribed diets.
Service Writer
Russo Power Equipment
, Illinois
09.2019 - 09.2021
- Write customer's machine up for any service needed
- As well as up sell services such as tune ups, hydro services, etc
- Call estimates for customer's machines
- Pick parts
- Handle billing and invoicing
- Resolve customer complaints and issues
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
Co-Founder
JNL Landscape
CHICAGO HTS, Illinois
09.2010 - 03.2020
- Made estimates for monthly service
- Set up appointments for estimates
- Performed landscaping duties
- Handled customer billing
Education
High School Diploma -
Southeastern
CHICAGO HTS, Illinois04.2013
Skills
- Customer service
- Time management
- Communication
- Teamwork
- Creativity
- Decision -making
- Specimen handling
- Spanish- translation
- Payment Collection
Certification
- DOT- Breath Alcohol Testing- EVIDENTAIL BR4EATH TESTER MODEL # ALCOVISOR- MARK V.
- DOT- Urine Drug Collection Testing.
- Food Handlers
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Staffing Coordinator
Priority Staffing Services
05.2024 - Current
Home Health Aide
Prudential Healthcare
10.2021 - 05.2024
Service Writer
Russo Power Equipment
09.2019 - 09.2021
Co-Founder
JNL Landscape
09.2010 - 03.2020
High School Diploma -
Southeastern