Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Jessie Lestin

Homestead,FL

Summary

A dedicated and fast learning professional with a strong sense of cultural awareness and extensive experience in customer service and guest relations. Known for maintaining a calm, approachable demeanor in dynamic environments, and for consistently delivering service that exceeds expectations. I am passionate about providing exceptional in-flight experiences and ensuring the safety, comfort, and satisfaction of every guest. My goal is to contribute my skills, adaptability, and enthusiasm to a world class cabin crew team, supporting your mission to deliver outstanding service across a diverse, global customer base.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

CSL Plasma
Homestead, FL
01.2024 - 01.2025
  • Assisted donors with registration and screening processes at donation center.
  • Documented donor information accurately using electronic health record system.
  • Responded to donor inquiries and resolved concerns in a timely manner.
  • Educated donors about the importance of plasma donation for medical treatments.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Manager

McDonald
Homestead, Florida
08.2022 - 12.2024
  • Managed customer inquiries and provided timely solutions to enhance satisfaction.
  • Assisted in training new staff on customer service protocols and systems.
  • Implemented feedback mechanisms to gather customer insights and improve service quality.
  • Developed training materials for staff on product knowledge and service techniques.
  • Maintained accurate records of customer interactions and service requests in the system.
  • Collaborated with team members to streamline processes and enhance operational efficiency.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Keys Gate Charter High School
Homestead, FL

Skills

  • Customer relationship management
  • Electronic health records
  • Customer inquiry resolution
  • Service quality improvement
  • Communication proficiency
  • Time management
  • Problem solving
  • Customer service strategy

Languages

English
Full Professional
French
Full Professional
Creol
Native/ Bilingual
Spanish
Limited

Certification

  • Stand out in the competitive aviation industry with credentials that highlight my training, safety expertise, and passion for worldService-Driven Ready to Represent American Airlines with ExcellenceBring a polished, professional presence to the skies with credentials that align with American Airlines’ commitment to safety, service, and care. ,I am equipped to deliver exceptional in-flight experiences while maintaining the highest safety standards. With a calm, customer-first mindset and a passion for connecting people across the world, I’m prepared to represent the American Airlines brand with integrity and excellence.

Accomplishments

  • Awarded Employee of the Month in recognition of consistently delivering exceptional customer service, demonstrating professionalism, empathy, and a strong commitment to enhancing passenger satisfaction and overall flight experience.

Affiliations

  • Demonstrates a well-rounded approach by effectively balancing professional responsibilities with personal growth and community involvement, showcasing strong time management, adaptability, and a commitment to continuous learning and teamwork.

Timeline

Customer Service Representative

CSL Plasma
01.2024 - 01.2025

Customer Service Manager

McDonald
08.2022 - 12.2024

Keys Gate Charter High School
Jessie Lestin