Jessie Miranda
Bonanza,OR
Summary
Experienced healthcare professional with 14 years at Sky Lakes, recognized for strong communication, accuracy, and the ability to navigate complex situations with professionalism and empathy. Holds a Healthcare Leadership Certificate from Oregon State University, with strengths in documentation, workflow management, and decision-making within structured guidelines. Seeking to step away from bedside nursing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sky Lakes Medical Center (Med/Surg)
Klamath Falls, OR
10.2017 - Current
- Clean and sanitize medical equipment and rooms.
- Stock patient rooms and supply areas to meet patient care needs.
- Deliver direct care to patients, assisting with bathing, feeding and grooming tasks.
- Complete daily documentation regarding patient care and input reports into practice databases.
- Utilize PPE appropriately and follow patient safety and infection control guidelines.
- Follow manufacturer's instructions when using selected equipment, accounting for patient's size, & pre-existing conditions.
- Completed in-service training and attended performance improvement meetings.
- Follow HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Observe changes in patient status and response & immediately communicate concerns to nursing staff.
- Measure patients vital signs per protocol/RN order.
- Collect specimens, such as urine, feces and sputum.
- Established special connections with patients through empathy and relationship-building techniques.
- Measure and recorded food and liquid intake and urinary and fecal output.
- Removal of foley catheters & IV's per protocol/RN order.
- Obtain/record urine with a Bladder Scanner.
- Routine blood sugar checks per order.
- Apply/removal of heart monitors.
- Empty/record different drains.
- Assist with patient care of the Total Joint patients.
Clinical Support Supervisor
Sky Lakes Medical Center
Klamath Falls, OR
04.2023 - 2026
- Supervised clinical support staff on the Medical-Surgical Unit, ensuring adherence to protocols and standards.
- Coordinated patient care initiatives, enhancing communication between departments.
- Developed training materials for new hires, improving onboarding efficiency.
- Implemented workflow improvements, increasing team productivity and service quality.
Unit Secretary For Med/Surg
Sky Lakes Medical Center
Klamath Falls, OR
09.2021 - 04.2023
- Schedule follow-up appointments for patients upon discharge.
- Help keep track of inventory for supplies on the floor.
- Answer telephones and directed calls to appropriate staff and patients.
- Troubleshot minor problems and reported larger technical issues. Create work orders for the unit.
- Clear hallways (medical equipment, beds, chairs etc.).
- Arrange rides with Translink, Basin Medical & Taxi's. Also, ambulance & AirLink.
- Gather all important documents for COBRAs.
- Dispense FWW/Braces.
- Create/update MAP for patient location.
Patient Safety Assistant
Sky Lakes Medical Center
Klamath Falls, OR
01.2012 - 10.2017
- Established special connections with patients through empathy and relationship-building techniques.
- Communicated with patients to determine need for assistance or social and emotional support.
- Assisted Nurses, CNAs, Techs and physicians with hands-on care.
- Patient and staff safety
Education
Healthcare Leadership
Oregon State University
Corvallis, OR2025
Certification - CNA 1 & 2
Klamath Community College
Klamath Falls, OR10.2017
High School Diploma - undefined
Bonanza High School
Bonanza, OR06.2011
Skills
- Emotional and Social Support
- Patient-Focused Care
- Universal Precautions
- Observing Responses
- Medical Terminology Knowledge
- Unit Supply Maintenance
- Facilitating Change
- Patient Safety Management
- Calm Under Stress
- Quality Education
- Leadership & team development
- Effective communication
- Conflict resolution & difficult conversations
- Emotional intelligence & self-awareness
- Accountability & professionalism
- Change management (adapting to fast-paced environments)
- Building trust within teams
- Patient-centered care leadership
- Basic knowledge in word and excel programs
- Excellent phone etiquette
Certification
201707312CNA
Timeline
Clinical Support Supervisor
Sky Lakes Medical Center
04.2023 - 2026
Unit Secretary For Med/Surg
Sky Lakes Medical Center
09.2021 - 04.2023
Certified Nursing Assistant
Sky Lakes Medical Center (Med/Surg)
10.2017 - Current
Patient Safety Assistant
Sky Lakes Medical Center
01.2012 - 10.2017
Certification - CNA 1 & 2
Klamath Community College
High School Diploma - undefined
Bonanza High School
Healthcare Leadership
Oregon State University