Jessie Nelder
South Chesterfield,VA
Summary
Dynamic Service Technician with a proven track record at JF Petroleum Group, excelling in installation and repair of fuel systems. Recognized for enhancing customer satisfaction through effective troubleshooting and a commitment to safety. Punctual and reliable, I leverage strong organizational skills to streamline operations and improve service delivery.
Overview
6
6
years of professional experience
Work History
Service Technician
JF Petroleum Group
Richmond, VA
05.2024 - 01.2026
- Performed routine maintenance on fuel systems and equipment to ensure operational efficiency.
- Diagnosed and repaired mechanical issues, enhancing service turnaround times.
- Utilized diagnostic tools to identify system malfunctions and implement effective solutions.
- Collaborated with team members to streamline workflow processes for improved service delivery.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Delivery Driver
Amazon
09.2023 - 04.2024
- Delivered packages efficiently while adhering to safety protocols and company guidelines.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Conducted vehicle inspections to ensure compliance with operational standards and safety regulations.
- Communicated with dispatchers regarding delivery issues and provided timely updates on route status.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained clean and safe vehicle, contributing to positive image of company.
Assistant Manager
7-eleven
Petersburg, VA
04.2020 - 07.2023
- Assisted in inventory management, ensuring stock levels met demand and reducing discrepancies.
- Supported training programs for new employees, fostering team collaboration and enhancing service delivery.
- Implemented process improvements that increased operational efficiency in daily store functions.
- Analyzed sales data to optimize product placement and promotional strategies for increased revenue.
- Oversaw cash handling procedures, maintaining accuracy and security during transactions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Matoaca High School
Chesterfield, VASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- OSHA requirements
- Professional and courteous
- Organizational skills
Timeline
Service Technician
JF Petroleum Group
05.2024 - 01.2026
Delivery Driver
Amazon
09.2023 - 04.2024
Assistant Manager
7-eleven
04.2020 - 07.2023
High School Diploma -
Matoaca High School